In fleet-based industries, customer expectations aren’t just evolving — they’re rising. Today’s buyers demand more than on-time service. They want accountability, quality assurance, and transparency across the entire service or delivery lifecycle. Whether pouring concrete, delivering luxury vehicles, or dropping off a new car at someone’s doorstep, the customer experience hinges on one thing: trust.

That’s why leading businesses across industries are using Motive — not just to enhance safety and compliance, but to raise the bar on service verification, quality control, and delivery performance.

Here’s how some of Motive’s most forward-thinking customers are doing exactly that.

Ernst Concrete: Quality control that begins at the pour


For Ernst Concrete, precision matters from the moment the truck backs up to the job site. With Motive AI Dashcams installed, Ernst’s quality control team can analyze the texture and slump of concrete being poured — all from video footage captured in real time.

It’s like pancake batter. It’s called the slump in concrete. The video gives feedback to our quality control team so they can analyze the product and address any customer service issues about delivery or quality.

—Paul Fly, Director of Risk and Safety, Ernst Concrete.


Beyond helping resolve disputes, the video footage acts as a built-in service verification tool, ensuring that every pour meets their standards and that customers get exactly what they expect. As Fly puts it:

Motive has changed everything for us. It gives us the feedback we need to really see what’s going on in our fleet.

See how Ernst Concrete saved $6.5 million with Motive.

Reliable Carriers: 100% On-time delivery, 99.97% damage-free

When transporting some of the world’s most exclusive vehicles, there’s no room for error. That’s why Reliable Carriers, a premier auto transport company trusted by top luxury brands, partnered with Motive to modernize their fleet operations.

The results speak volumes:

  • 100% on-time delivery
  • 99.97% damage-free rate
  • A team of test drivers who unanimously preferred Motive over competitors

Reliable uses Motive’s safety platform to verify service quality, ensure pristine vehicle condition upon delivery, and maintain the level of trust that premium clients expect. It’s a data-backed way to validate each delivery, reinforce brand reputation, and support Reliable’s mission of continuous improvement.

Carvana: Raising the bar for last-mile delivery 


For Carvana, delivering a vehicle isn’t just another appointment — it’s a milestone moment for their customers. That’s why the company has invested heavily in a seamless, transparent delivery experience powered in part by Motive’s Vehicle Gateways, AI Dashcams, and fleet tracking technologies.

With Motive data, Carvana achieved:

  • A 10% improvement in on-time deliveries
  • A 13-minute average reduction in delivery lateness

This level of performance isn’t just operationally efficient — it’s core to the customer experience. As Bethany Burney, Lead Product Manager at Carvana, put it:

A hundred percent of people are home when their car gets delivered.


That means missed delivery windows aren’t just inconvenient — they’re unacceptable. 

Motive enables Carvana to analyze delivery routes, optimize timing, and build real-time customer visibility. The long-term goal? A DoorDash-style app experience where customers can track their vehicle’s location, arrival estimate, and last-mile progress — all powered by Motive data.

Staker Parson: Proving protocol and product quality

When disputes arise, Staker Parson has confidence knowing their Motive dash cams captured the facts. Whether it’s verifying proper service delivery or confirming material quality, video has become a critical part of their quality assurance process.

With video in our corner, we’ve been able to answer questions about service and quality too. The results have been incredible.

 — Cristian Zuniga, Telematics Site Champion, Staker Parson


This use of Motive goes beyond reactive proof — it’s part of a proactive strategy to demonstrate professionalism, settle claims faster, and provide the best customer service.

Built-in verification that drives performance

Across these examples, one thing is clear: Motive isn’t just a safety solution. It’s a service assurance platform that helps businesses:

  • Verify deliveries with time-stamped GPS and video evidence
  • Ensure product and service quality in real time
  • Resolve disputes efficiently with concrete proof (sometimes literally)
  • Build trust with customers through transparency and consistency

Whether it’s monitoring the consistency of concrete or guaranteeing a damage-free luxury delivery, Motive gives customers the tools they need to see what happened, show what’s true, and enhance the customer experience.

Ready to transform customer service with Motive?

Your fleet is more than a collection of vehicles — it’s the frontline of your brand. Motive helps you protect it, improve it, and verify that every promise is kept.

Explore Motive’s integrated platform.


See how it can help you deliver better outcomes — for your customers and your bottom line.