Vehicle Gateway:
Installation & support

Select your vehicle type to watch the video

Step-by-step guide

01

Get fleet admin credentials

If you’re managing the entire Vehicle Gateway installation process, you’ll need to be set up as a fleet admin in your company’s Motive Fleet Dashboard. A fleet admin can help you attain these credentials.

Note: If you are simply installing a Vehicle Gateway on behalf of a company, please skip to Step 6. A designated fleet admin at the company will need to handle Steps 2 through 5.

02

Add a vehicle

Once you’ve logged into the Fleet Dashboard, go to the Admin section to add a new vehicle.

03

Create a vehicle profile

Add the serial number printed on the back of the Vehicle Gateway to the vehicle’s profile.

04

Create a driver profile

In the Admin section of the Fleet Dashboard, create a new driver profile.

05

Share driver credentials

Share the driver login credentials with the individual who will be installing the Vehicle Gateway hardware.

06

Connect the Vehicle Gateway

Plug the provided cable into your vehicle’s diagnostic port.

07

Start your engine

Once the left-side LED turns green, your Vehicle Gateway is powered and connected!

08

Download the Motive Driver App

Log in with your driver account credentials from Step 5.

09

Pair your mobile device

Follow the app’s instructions to pair your mobile device with the Vehicle Gateway.

Helpful documents

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Understanding the LEDs

The Vehicle Gateway emits lights to communicate its status.

No GPS signal or mobile connection

Check cable connections

Updating firmware

Everything is working properly

Driver App is not connected

Cable-specific installations

Look for the white label on your cable and download the corresponding instructions.

OBD-II

Cable 3010, 3015 or 3017

9-Pin Y/Split Long

Cable 3002, 3003 or 3000

6-Pin Y/Split Long

Cable 3022

Peterbilt/Kenworth TMC RP1226

Cable 3035

Volvo 2013-2018

Cable 3030-R03

Mack 2013-2018

Cable 3031

Volvo/Mack 2018+

Cable 3034

Freightliner 2017+

Cable 3043

OBD-II Vehicles 2008 and older

AutoTap Connector

Next Steps

Your Vehicle Gateway is installed… what’s next?

Whether your need help setting up the Motive Driver App or navigating the Fleet Dashboard, we’ve got your question covered.

For Drivers
For Fleet Managers

Troubleshooting

How to install and assign the Vehicle Gateway

To install the Vehicle Gateway, first make sure that your vehicle is turned off and the parking brake is engaged for safety. You should have received the correct cable for your vehicle…

Understanding the LED indicators on the Vehicle Gateway

The Vehicle Gateway has two LEDs that help customers understand if there is an issue with their device. Below you will find a list of LED statuses, along with their meaning and…

How to edit and assign the Vehicle Gateway

Fleet Admins have the option to edit a vehicle’s information and assign a Vehicle Gateway to any vehicle. The following steps outline how to complete these actions using the Motive…

Learn more about Motive

Look for the white label on your cable and download the corresponding instructions.

Discover the powerful new AI Dashcam

Pair our industry-leading AI Dashcam with your Vehicle Gateway to help lower costs and prevent accidents by up to 30%.

Tell me more

Need additional help? Feel free to reach out to us.

Call us at 1-855-434-3564 or email us at support@gomotive.com