Waste and public works teams run on accuracy, accountability, and visibility. Customer service teams need to answer a resident’s call on the spot. Dispatchers need to know where every vehicle is. Safety and operations leaders need a clear view of what happened on the road. Finance teams need records they can stand behind. And drivers need to know they’re protected when something goes wrong.

Today, we’re excited to announce a strategic partnership and technology integration with Routeware, a leading provider of technology for waste, recycling, and heavy-duty fleet operations. The integration brings Motive AI Dashcam Plus and AI Omnicam video and vehicle telematics directly into Routeware SmartCity for municipalities and Routeware Elements for private haulers across the U.S. and Canada.

Waste and public works teams often run on two disconnected systems. Routeware’s system shows where a vehicle was supposed to go. Motive’s cameras and telematics show what actually happened. When the data lives in two separate tools, teams are left with partial information and have to piece the story together. The gap can turn disputed pickup, safety incident, or unbilled overage into a manual search through route records, driver calls, and video requests.

For mutual customers, this is more than a new integration. Together, the platforms put video, live GPS, safety events, and vehicle data alongside route progress. Teams can verify service in seconds, settle disputes faster, and identify safety risks to support safer, more productive, and more profitable operations.

How the integration provides proof of service for missed pickups

When a resident calls about a missed pickup, a damaged cart, or a skipped stop, the answer is often spread across multiple places. For missed pickups, it can even mean a repeat trip by a second vehicle. That costs time, money, and customer trust.

With Motive data available in Routeware, teams can access the proof they need without leaving the system they already use every day:

  • Automatic media capture at the stop. When a service-status event fires, Motive captures dashcam footage and attaches it to that stop.
  • On-demand images and clip retrieval. For complaints about stops without a logged event, teams can pull footage for any vehicle and time, including a still image or a 10-60- second video clip. They can also recall video for a specific address.
  • Faster resolution for customer service. Timestamped, GPS-tagged video and images help customer service resolve a missed or damaged pickup claim while the caller is still on the line.
  • Durable service records. Images can be kept as service records to support billing disputes, contract compliance, and municipal reporting.

That can mean fewer return trips, faster dispute resolution, and less time spent reconstructing undocumented events.

What Motive vehicle data appears in Routeware

Motive also brings live GPS, safety events, fault codes, fuel data, odometer, and engine hours into the Routeware Web Portal, alongside route progress. Dispatchers can make better decisions in real time, and maintenance teams can catch issues before they turn into costly breakdowns or avoidable repairs.

Teams can also build historical and real-time reports that combine route and vehicle data in one place, giving teams and customers a clearer view of what’s happening in the field.

How dashcam video improves garbage truck safety

Given the size of the vehicles and the nature of the work, waste collection comes with unique risks and liabilities. Refuse collection ranks among the most dangerous jobs in the United States, according to the U.S. Bureau of Labor Statistics. Collection vehicles operate on residential streets and in alleys shared with pedestrians and other road users.. Garbage truck cameras give safety teams the visual context that telematics alone can’t, from sideswipes in narrow alleys to rear-end collisions on residential streets.

With Motive and Routeware, organizations can review safety events alongside  route progress in one system. When a collision or near-miss occurs, teams can review the related footage without pulling a driver off route or waiting days for video. They can use that evidence to support drivers and their organizations in disputes and insurance claims.

  • Accurate AI detection. Motive detects more than 20 safety events, including fatigue and mobile device usage, with up to 99% accuracy, helping teams identify risk before it results in a collision.
  • 360-degree video evidence. From sideswipes to rear-end collisions, video evidence helps exonerate drivers and support faster resolution of disputes and at-fault claims.
  • Collision detection. Motive detects 99% of severe collisions, including collisions that telematics alone can miss, and uploads video in seconds.
  • Positive driving recognition. Motive identifies and recognizes positive driving behaviors such as safe distancing, to reinforce safe habits.

Based on internal studies and customer surveys, on average, fleets using Motive AI Dashcams see 80% fewer accidents and 63% lower accident-related costs.

Coming in 2027: capture the revenue hiding on every route

Starting next year, the integration is planned to bring Motive Operations Intelligence, computer vision models trained for waste services, into Routeware. The same screen that proves what happened will also help teams capture more revenue and bill accurately.

  • Overage Detection. AI-powered Overage Detection flags overfilled containers with visual proof and is designed to catch up to 10x more overage events than a human operator. Motive AI-powered Overage Detection is available today on Motive AI Dashcam Plus for commercial front loaders. Its integration with Routeware is planned for H1 2027.
  • Contamination Detection. AI-powered Contamination Detection flags black bags, propane tanks, and yard bags at pickup, with location and timestamp. By identifying contaminants at the moment of collection, teams can educate repeat-offender residents before loads are rejected. Contamination Detection is also planned for Routeware’s integration in H1 2027.

Built on two systems teams already use

Routeware brings 25 years of experience and serves more than 1,500 customers through its system of record for routing, dispatch, billing, and resident engagement. . Motive brings the AI platform for physical operations, with cameras, telematics, and computer vision built for waste operations. Together, the platforms give teams a more connected view of every route. Teams  can act sooner, reduce manual work, and better serve their communities.

How to enable the Motive and Routeware integration

The Motive and Routeware integration for SmartCity and Elements is available to mutual customers today. If your organization uses Motive and Routeware SmartCity or Elements, visit the App Marketplace to get started.

To learn how the integration can work for your organization, contact Sales through the form.

Frequently asked questions.

What is the Motive and Routeware integration?

The Motive and Routeware integration brings Motive’s AI Dashcams and vehicle telematics directly into Routeware SmartCity (for municipalities) and Routeware Elements (for private haulers). Waste and public works teams can see video, live GPS, safety events, and vehicle data next to route progress, without leaving Routeware.

Which Routeware products does it support?

Routeware SmartCity and Routeware Elements.

Which Motive products?

AI Dashcam Plus, AI Omnicam, and vehicle telematics.

What data shows up in Routeware?

Stop-level footage, on-demand stills and 10- 60-second clip, live GPS, safety events, fault codes, fuel data, odometer, and engine hours.

Where is it available?

The integration is available to mutual customers in the U.S. and Canada.

Is Overage Detection included?

No. Overage Detection is available today on Motive AI Dashcam Plus for commercial front loaders. Its integration with Routeware is planned for H1 2027.