Press Release

Motive and Routeware Partner to Bring AI-Powered Visual Proof of Service to Waste and Public Works Fleets

November 10, 2026 · 5-minute read

New integration uses Motive AI cameras and telematics to help municipalities and private haulers reduce manual work, settle disputes faster, and protect drivers without leaving the platform their team already works in

SAN FRANCISCO AND AUSTIN, Texas – November 10, 2026 – Motive, the AI platform for physical operations, and Routeware, a leading provider of technology for waste, recycling, and heavy duty fleet operations, today announced a strategic partnership and technology integration that brings Motive AI Dashcam Plus and AI Omnicam video and vehicle telematics directly into the Routeware platform.

Available in Routeware SmartCity for municipalities and Routeware Elements for private haulers across the U.S. and Canada, the integration puts Motive video, live GPS, safety events, and vehicle data alongside route progress so teams can verify service in seconds, settle disputes faster, and catch more safety issues.

Waste and public works teams often run on two disconnected systems: one that knows where the vehicle was supposed to go, and one that shows what actually happened. That gap leaves teams with partial information.

Every disputed pickup, safety incident, and unbilled overage can turn into a manual chase through route records, driver calls, video requests, and—when pickups are missed—often a repeat trip by a second vehicle.

“Waste crews work in some of the tightest, most unpredictable spaces there are, and Motive’s AI was built for exactly that,” said Thomas Hansen, President, Go-To-Market at Motive. “With Motive’s AI cameras and telematics available inside Routeware, teams can get the full picture of every route, so they can act sooner, resolve disputes faster, reduce manual work, and protect their drivers and communities. Soon, with the integration of Motive Operations Intelligence, they can also capture the revenue they’ve already earned.”

“SmartCity and Elements are already our customers’ system of record for residents, city councils, and commercial accounts,” said Jeremy Collins, CEO at Routeware. “With Motive data available inside the Routeware platform, teams can operate with more visibility and efficiency to better serve their communities. They can stop reconstructing what happened and start acting on it, without leaving the tool they use every day.”

How does the integration help teams verify service and resolve calls faster?

When a service-status event fires, Motive automatically captures video and attaches it to that stop.

Teams can pull footage for any vehicle and time, and see the following alongside route progress:

• Live GPS
• Safety events
• Fault codes
• Fuel data
• Odometer
• Engine hours

This helps dispatchers make faster decisions and helps maintenance teams catch issues before they become costly breakdowns.

When a resident calls about a missed pickup, customer service can pull up timestamped, GPS-tagged video and images by address and date, and close the ticket while the caller is still on the line.

How does the integration support safer routes for drivers and communities?

The integration is designed to help make high risk jobs safer. Refuse collection ranks among the most dangerous jobs in the United States, according to the U.S. Bureau of Labor Statistics, and collection vehicles operate on residential streets and in alleys full of people.

When a collision or near-miss happens, supervisors can review the footage tied to that event in Routeware without pulling a driver off route or waiting days for video. Teams can also use the footage to protect drivers in disputes and insurance claims.

On average, fleets using Motive AI Dashcam see 80%¹ fewer accidents and 63%² lower accident-related costs.

How will teams find the revenue hiding on every route?

Starting next year, the integration will bring Motive Operations Intelligence, computer vision models trained for waste services, into Routeware to help teams capture revenue that often goes unbilled—such as overflowing containers that go undocumented at the moment of service.

Motive Overage Detection, available today on Motive AI Dashcam Plus for commercial front loaders, is designed to catch up to 10 times more overage events than a human operator.

Motive Contamination Detection, which identifies contaminants at the moment of collection, is planned to follow.

The Motive and Routeware SmartCity and Elements integration is available to mutual customers today. To learn more, read the Motive Routeware blog.

FAQ

1) What does the Motive and Routeware integration include?

It brings Motive AI Dashcam Plus and AI Omnicam video and vehicle telematics into the Routeware platform, including video, live GPS, safety events, and vehicle data alongside route progress.

2) Where is the integration available?

It is available in Routeware SmartCity for municipalities and Routeware Elements for private haulers across the U.S. and Canada.

3) How does the integration help teams handle missed pickup disputes?

Customer service can pull timestamped, GPS-tagged video and images by address and date and close the ticket while the caller is still on the line.

4) What safety outcomes does Motive AI Dashcam report?

On average, customers using Motive AI Dashcam see 80% fewer accidents and 63% lower accident-related costs.

5) When will Motive Operations Intelligence be available in Routeware?

Starting next year, the integration will bring Motive Operations Intelligence into Routeware.

1. Based on an internal study of customers with at least 90% AI Dashcam adoption for at least 12 months. ↩︎
2. Estimates are based on customer-reported survey data, using averages from the top 25% of respondents by total cost savings or ROI. Average accident savings are calculated by comparing reported annual savings to an industry-standard cost baseline. ↩︎