Providing excellent customer service has always been a top priority for Motive (formerly KeepTruckin). With over 200 support reps available 24/7/365 over phone, email, and chat, we are constantly helping drivers stay compliant, productive, and efficient.
In this blog post, we take a more in-depth look at how Motive’s customer service works and what sets us apart from other ELD vendors.
We’re available 24/7
As mentioned earlier, our customer support team is available 24/7 over phone, email, and chat. We are also very active on our social media channels, which we use to interact with our customers and respond to queries.
Support for multiple languages
At the moment, we support five different languages:
If you speak any of these five languages, you can contact Motive’s customer service and instantly get connected with the right customer rep, who will be readily available to help you.
What makes Motive’s customer service different
Here are some other stats that you would find interesting:
- In the last seven days, we responded to 96% of emails within 20 minutes. When customers contact Motive support via email, we don’t wait for the usual “1-2 working days” to get back to them. We respond right away.
- We successfully closed more than 75,000 cases last month with a satisfaction rating of 88%.
- We also had a 94% phone pickup rate in the last seven days.
The trucking industry is still evolving with the introduction of new regulations and technological products. Therefore, a lot of drivers are going to need help. We believe it is our job to provide the best customer support and help drivers and fleet managers in any way we can.
Unfortunately, there are plenty of ELD providers who do not take customer support seriously. We recently conducted a survey and 64% of respondents reported that they are dissatisfied with their current ELD provider’s customer service.
In comparison, 84% of Motive customers said that they are very happy with Motive’s customer service.
If you are unhappy with your current ELD solution and ELD provider’s customer support, you should switch to Motive.
If you have any questions about the Motive ELD, give us a call at 855-434-3465 or send us an email at firstname.lastname@example.org. Our 24/7 customer support team is always available to help you.