AI Dashcam:
Installation & support

The most up-to-date info about our dual-facing & road-facing dash cam models.

Step-by-step guide


Before you begin

Make sure you’ve installed a Vehicle Gateway (LBB-3.55CA or higher.) You can find the version number on the bottom of the device.


Download the Driver App


Connect your AI Dashcam

Use the USB cable to connect your camera to the Vehicle Gateway.


Test the mounting location

Select the best place to position your camera, then test it using the Driver App.


Mount your AI Dashcam

Firmly attach and secure your camera.

Helpful documents

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In-cab alerts

When unsafe driving behavior is detected, the AI Dashcam automatically notifies drivers through a combination of visual and audio feedback. Learn more

Visual alerts

Camera is recording

Quick Capture


Audio alerts

Hard corner, brake or acceleration
Close following
Cell phone usage
Live stream enabled/disabled
Quick Capture
Dashcam disconnected
Unidentified trip
Seat belt detection
Stop sign detection

Quick Capture

With the push of a button, drivers can record anything they see worth documenting and share it directly with their safety team.

Innovative safety features

Automated coaching

Access contextualized and prioritized video footage by our in-house safety team and proprietary event intelligence to help focus your coaching conversations.

Safety Score

The customizable Safety Score evaluates driver performance over time for an accurate measure of driver risk.

Video recall

Retrieve HD footage from anytime within the past 68-104 hours to prove innocence and/or avoid third-party liability in case of an accident.

Dashcam health

In your Safety Hub, you can check the connection status of any driver’s dashcam, plus get instantly notified if there’s a problem.


How to get a test image from the AI Dashcam

If your Motive Driver App fails to get the test image from the AI Dashcam, and you’ve confirmed that the LED lights are powered ON, then follow the steps below to resolve the…

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AI Dashcam installation guide

Congratulations on making your fleet safer with your new AI Dashcam! Getting setup will take about 20 minutes and we’ll walk you through every step of the way. First, make sure you have…

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AI Dashcam support hub

Use this list of articles to get help with the topics you’re most interested in, from learning how AI-specific features work to removing the camera mount and so much more.

Learn more

Discover the power of Motive

Need additional help? Feel free to reach out to us.

Call us at 1-855-434-3564 or email us at