Installation & support
The most up-to-date info about our dual-facing & road-facing dash cam models.
Before you begin
Make sure you’ve installed a Vehicle Gateway (LBB-3.55CA or higher.) You can find the version number on the bottom of the device.
Download the Driver App
Connect your AI Dashcam
Use the USB cable to connect your camera to the Vehicle Gateway.
Test the mounting location
Select the best place to position your camera, then test it using the Driver App.
Mount your AI Dashcam
Firmly attach and secure your camera.
When unsafe driving behavior is detected, the AI Dashcam automatically notifies drivers through a combination of visual and audio feedback. Learn more
Camera is recording
With the push of a button, drivers can record anything they see worth documenting and share it directly with their safety team.
Innovative safety features
Access contextualized and prioritized video footage by our in-house safety team and proprietary event intelligence to help focus your coaching conversations.
DRIVE risk score
Get an objective measure of driver risk that studies show is 5x more predictive of future accidents than the industry’s leading safety score.
Retrieve HD footage from anytime within the past 68-104 hours to prove innocence and/or avoid third-party liability in case of an accident.
In your Safety Hub, you can check the connection status of any driver’s dashcam, plus get instantly notified if there’s a problem.
How to get a test image from the AI Dashcam
If your Motive Driver App fails to get the test image from the AI Dashcam, and you’ve confirmed that the LED lights are powered ON, then follow the steps below to resolve the…
AI Dashcam installation guide
Congratulations on making your fleet safer with your new AI Dashcam! Getting setup will take about 20 minutes and we’ll walk you through every step of the way. First, make sure you have…
AI Dashcam support hub
Use this list of articles to get help with the topics you’re most interested in, from learning how AI-specific features work to removing the camera mount and so much more.