When severe collisions happen, every second counts. For every minute that first responders arrive faster, survival rates increase by 13%. Rapid emergency response can mean the difference between life and death, especially for commercial drivers in remote areas or transporting hazardous materials. Recognizing this critical need, Motive partnered with RapidSOS to create First Responder, a first-of-its-kind feature designed to expedite emergency assistance and save lives.
Since its launch, First Responder has proven to be a vital safety innovation, empowering fleets with real-time communication and data to act immediately when severe accidents occur. Here’s how First Responder works — and how it’s making a difference for fleets like United Vision Logistics (UVL).
What is First Responder
Motive’s First Responder feature addresses a longstanding gap in fleet safety. In the past, when severe collisions occurred, safety managers had no way to contact local first responders directly, often leading to life-threatening delays. With First Responder, those delays are eliminated. The new Motive feature connects fleets to emergency services immediately, sharing life-saving collision data with them.
Immediate help starts with accurate collision detection. Motive’s industry-leading AI detects 99% of severe collisions, uploads video evidence, and immediately alerts safety managers. In partnership with RapidSOS, First Responder ensures that:
- Life-saving collision data, including vehicle location, driver identity, and time of impact, is shared programmatically with emergency services to deploy the most effective resources quickly.
- A priority phone number bypasses long wait times, connecting managers directly to local dispatchers through RapidSOS, which supports 99.99% of the U.S. population with access to first responder agencies nationwide. Managers decide whether to make the call, taking control of the emergency response process.
- Live updates through the Motive Dashboard and Fleet App give your safety team real-time assurance that first responders have been notified.
By streamlining the emergency response, Motive’s First Responder feature improves survival rates and reduces the impact of severe collisions.
Customer impact: UVL’s experience with First Responder
For UVL, First Responder has been a game-changer. Here’s their story, in the words of Ryan Domengeaux, chief legal officer for UVL:
“Thanks to Motive’s First Responder feature, we can respond to life-threatening incidents quicker, more efficiently, and more effectively than in the past. Recently, we experienced a rollover incident, and it showed us just how invaluable the First Responder feature is to our company. I was in a meeting with the president of our company and our director of Compliance and Risk Management when I received the text and email alerts for the incident, almost simultaneous to the time of the collision. We immediately sourced the video from the email, and my first thoughts were, ‘Is our driver okay? Is anyone hurt? Is the scene secure?’ The First Responder feature gave us the answers to those questions in just a few seconds.
“What amazed me was how easy it was to act on the incident through the First Responder tools. I was able to immediately source our driver’s phone number, which allowed me to check on his well-being and ask about scene securement. Then, the available emergency services link allowed me to connect with the proper authorities, where they dispatched police, firefighters, and an ambulance, and they did so based on the collision data that was automatically shared with them. The live call updates even let our internal folks know I was already on the line with emergency services. This eliminated redundancy and allowed us to stay on the same page without stepping on each other’s toes. The process could not have been easier or more intuitive.
“With Motive First Responder, having everything right there — the accident location, GPS coordinates, the video, and my driver’s number — was invaluable to us. It saved time and allowed us to deploy the necessary resources to secure the scene and render assistance. Whether it involves a simple flat tire or an actual collision, we now have the information we need to make critical decisions quickly.”
Setting a new standard for fleet safety
Motive’s First Responder feature is more than a tool — it’s a life-saving solution that sets a new standard for fleet safety. By accelerating emergency response and deploying the right resources, fleets can protect drivers, reduce fatalities, and minimize severe injuries.
At Motive, our mission is to achieve zero harm and zero preventable accidents for drivers. First Responder is a critical step toward that goal, ensuring that drivers receive help when they need it most.
Ready to transform your fleet’s safety?
Contact us today to learn how Motive can make a difference for your team.