Smart tech keeps teams safe and on time.

For field service businesses, winter is often the quiet season. However, for providers helping customers manage the impacts of snow and ice, such as plumbers, HVAC businesses, and plow services, the pressure to quickly resolve customer issues can feel urgent. This pressure, combined with unsafe road conditions, can be a recipe for disaster, especially with an uptick in speeding and crashes around the holidays. 

With the following tactics, field service operators can protect their workers and businesses during a potentially stressful season.

1. Tamp down the urgency

During the quieter winter months, any unexpected increase can stress field technicians as they switch gears quickly. Proactive scheduling and route optimization can help ease the pressure.

Solution: With real-time data, dispatchers can assign jobs based on proximity, traffic, and weather conditions, reducing unnecessary travel time and reducing stress for drivers. Predictive maintenance helps prevent vehicle breakdowns that can cause delays or force technicians into risky driving situations as they rush to meet deadlines. 

2. Invest in safety technology to protect workers 

Every day, field service workers face electrocution, chemical exposure, and falls, making field service careers inherently dangerous. 

Solution: Advanced technologies, such as AI-powered dash cams and 360° cameras, play a crucial role in safeguarding workers, both on the road and at job sites. The Motive AI Dashcam actively monitors driving behavior, delivering real-time alerts to prevent accidents. 

In the field, the Motive AI Omnicam can offer 360° visibility and crystal-clear HD video, enhancing workplace safety. Cameras like this ensure that workers adhere to safety protocols and wear necessary PPE, providing an extra layer of protection from potential hazards. 

3. Rely on computer vision to improve compliance and quality

During the holidays, some regions impose specific regulations on driving hours, vehicle types, and weight limits, especially for commercial vehicles. To avoid costly fines, field service companies must comply with these rules. Reliable, AI-powered solutions can make adhering to complex regulations easier.

Solution: Computer vision technology offers a crucial advantage for field service businesses by ensuring that proper procedures are followed and service standards are upheld. By automatically capturing video evidence and reporting, businesses can proactively protect themselves from potential compliance violations and consistently meet high standards. Computer vision can even verify that customers are adhering to agreed-upon terms, giving businesses peace of mind.

Key Takeaway: By leveraging real-time data, AI-driven safety technologies, and computer vision, field service operators can mitigate risk, improve worker safety, and ensure compliance during a potentially stressful season.

Don’t let winter weather slow your field service operations down. Invest in Motive’s AI-powered technology to protect your team and keep them on track this winter.