Customers rely on chat support to solve problems quickly. In the transportation industry, where slow response time can jeopardize your team’s safety, immediate resolution is a must.
Immediate resolution is exactly what we had in mind when launching Motive Chat. Now available through the Motive Fleet Dashboard, Motive Chat gives customers a smart new tool for solving their most pressing issues in real time.
Powered by artificial intelligence (AI) and trained by our customer service team, our chatbot can answer the most common questions that fleet managers have. Describe your issue in the chat window, share photos and links, and download helpful advice for reference later. If the chatbot can’t answer your question, you’ll immediately be connected to an agent who can.
To get started:
- Log into your Fleet Dashboard through gomotive.com.
- Click the “?” icon on the lower left side.
- Select “Chat Assistant” to connect to chat.
Just like that, you’ll be on your way to real-time help. With Motive Chat, you can feel confident knowing that we’re here for you whenever you need us. We care about providing quality customer service, and Motive Chat gives us one more way to do that. Got a question? Log in to your fleet dashboard to see how Motive Chat can help.
For tips on how to get the most from Motive Chat, check out the Motive Help Center. You’ve got questions, we’ve got answers.