Conditions on the road can change in an instant. A sudden storm rolls in. A driver is seriously fatigued. A customer calls to delay a delivery. Or a warning light appears on the dashboard.

In these time-sensitive moments, reaching a driver quickly and safely is vital. But today, communication often depends on mobile phones. Drivers may miss a call, their battery may be flat, or they may not be able to answer safely while behind the wheel. In the UK, handheld phone use is also illegal, carrying heavy fines and points on a licence.

Not being able to reach drivers quickly creates risky delays, for drivers, cargo, and the business.

That’s why we’re introducing live two-way calling, a new hands-free capability built into the Motive AI Dashcam Plus. It allows managers and drivers to communicate instantly, without drivers ever touching their mobile phone.

Instantly reach drivers without distracting them

Managers can start a call directly from the Motive Dashboard or Fleet App, and the audio plays through the dash cam’s built-in speaker and microphones. Drivers can respond completely hands-free, allowing teams to address time-sensitive situations without creating a distraction.

Soon, drivers will also be able to initiate calls themselves using a simple “Hey Motive” voice command, instantly connecting them to dispatch, safety managers, or maintenance teams when they need assistance.

The AI Dashcam Plus uses a built-in speaker and dual digital microphones powered by Qualcomm technology to reduce background noise, cancel echoes, and enhance speech. This ensures both sides can hear clearly, even in loud driving conditions.

Address time-sensitive issues the moment they happen

  • Unsafe Parking: When AI detects a vehicle stopped in a high-risk location, managers can instantly call the driver to guide them to safety without needing a mobile phone.
  • Driver Running Late: When a driver falls behind schedule, dispatch can reach them hands-free to assess the situation and adjust the plan in real time.
  • Driver Wellbeing: If a fatigue alert is detected, a safety manager can immediately check on the driver and recommend taking a break at the next services.
  • Severe Weather: When storms appear along a route, managers can quickly call the driver to warn them and suggest finding a safe place to stop until conditions improve.
  • Operational Flexibility: If a customer delays a collection or delivery, dispatch can quickly notify the driver and adjust the schedule to avoid wasted miles.
  • Vehicle Health: When a warning light appears on the dashboard, the driver can instantly contact their manager to decide whether to continue the journey or request roadside assistance.

Live two-way calling helps organisations respond to issues the moment they arise — instead of waiting until it’s too late. Instead of guessing what to do next, drivers get the real-time guidance they need.

A safer, smarter way to support drivers

Live two-way calling is designed to help organisations act faster and provide drivers with instant, hands-free support when it matters most.

It is just one part of what the new AI Dashcam Plus makes possible for Driver Safety and Fleet Management. With advanced AI capabilities like stereo vision and Automatic Number Plate Recognition (coming soon), plus innovations like AI Voice Assistant and AI Automations, the AI Dashcam Plus helps you see more, act faster, and prevent more accidents.

Request a demo today to see live two-way calling in action and learn how Motive can protect your drivers and reduce risk.