Carvana, the leading e-commerce platform for buying and selling used cars, operates one of the most complex vehicle delivery networks in the country. Known for its iconic vending machines and seamless delivery experience, every moment of downtime carries real operational impact for the business. 

For Carvana, keeping driver qualifications current was critical. However, the process behind it wasn’t built for the pace of the business. The driver qualification process often relied on manual handoffs. Field managers notified drivers when updates were needed, drivers updated their documents and returned them to their managers, and managers forwarded everything to the safety and compliance team. 

As the sequence of steps slowed workflows and created delays, it became clear that Carvana needed a single system that automated document tracking, reduced follow-ups, and kept drivers, managers, and compliance personnel aligned.

The challenge for operations leaders

Delays also affected labor scheduling. When documentation lapsed, Lead Product Manager Bethany Burney’s team had to make last-minute adjustments and spend extra time revising schedules. Managing qualifications, schedules, and compliance requirements at high volume added pressure, particularly when expiring documents could disqualify drivers with little warning.

In need of an automated system that reduced paperwork and simplified driver qualification, Carvana invested in Motive Workforce Management.

The Motive solution

Motive Workforce Management gave Carvana a single product to manage qualifications, compliance, and scheduling across its delivery network. With a centralized view of every driver’s status, teams no longer had to track information across spreadsheets or separate systems, and scheduling became faster and more accurate.

As workflows shifted, paperwork at site-level locations disappeared. The middle step between drivers and the safety and compliance teams was removed. Documents moved directly through the Motive Driver App, and drivers received timely alerts to stay current.

As Burney said during her fireside chat at Vision 25: “All of that information is getting pushed to the driver so the driver can be proactive and add their new documentation. And they never miss a beat. They’re not missing out on work, and we’re not having to spend extra hours rescheduling those drivers.”

For Carvana, key Motive capabilities included:

  • Automated qualification with proactive alerts for expiring or missing documents prevents unqualified drivers from going on assignment.
  • Notifications in the Motive Driver App help ensure that drivers upload required documents quickly whenever they’re needed.
  • A connected platform that brought Workforce Management, Driver Safety, and Fleet Management together into one unified system.

Automation that fuels efficiency

For Carvana, the shift away from manual processes is taking hold. Site teams no longer have to handle forms or pass documents along. Drivers update everything in the Motive Driver App, and the system notifies the right people as soon as new information comes in. The result is meaningful time savings and fewer situations where teams need to step in and reschedule work.

With a centralized view of driver readiness, Carvana gained real-time visibility into every driver’s status — improving delivery performance, reducing manual workflows, and eliminating delays.

Carvana delivered stronger performance across key areas:

  • Increased on-time deliveries by 10%
  • Improved on-time delivery by 13 minutes
  • Eliminated 100% of driver paperwork at the site level

Looking ahead, Carvana plans to expand its use of driver qualifications with new capabilities that apply machine learning and AI to help reduce data-entry errors. The team also intends to incorporate its own training materials into the platform for automated delivery.

Ready to streamline your workforce?

Stop losing time on paperwork and last-minute rescheduling. Motive Workforce Management keeps your drivers qualified, your schedules dependable, and your deliveries on time. It also streamlines compliance, reduces costly errors, and scales coaching across your business. Request a demo to see how Motive can simplify your operations.

At Vision 25, Carvana’s team shared how Motive Workforce Management helps them work with greater clarity and control. And more great customer innovation is in store in 2026!

Vision 26 is set for May 26-28, 2026, in Nashville, Tennessee. Join us to hear more ideas directly from Motive customers and see how leading organizations are moving their operations forward. Register today to reserve your spot!