Managing driver responsibilities in a fleet is a complex task. Drivers must complete inspections, ensure compliance, maintain driver safety, and manage equipment—all while meeting delivery and service expectations. Overlooked tasks can lead to safety risks, compliance violations, and poor customer experiences.

Earlier this year, Driver Walkthroughs improved task management by enabling fleets to prompt drivers based on time of day or shift schedules, streamlining their responsibilities. At the end of December, Motive is introducing a new enhancement: Location-Based Driver Walkthroughs, which provide timely, location-specific prompts to ensure critical tasks are completed when and where they matter most.

Addressing new challenges: Precision task management

For many fleets, staying on top of tasks has traditionally involved frequent manual interventions—calls from office staff reminding drivers to complete forms, perform inspections, or update logs. These reminders are not only time-consuming but also prone to errors, leaving gaps in task completion. Additionally, tasks specific to delivery locations or worksites, such as customer check-ins or equipment verification, are often missed, leading to delays or customer dissatisfaction.

The evolution of Driver Walkthroughs

Motive’s time-based walkthroughs have already helped drivers stay on track by providing task prompts during shifts. Now, with location-based triggers, drivers are guided to complete location-specific tasks automatically. For example:

  • When arriving at a customer site, drivers can be prompted to complete delivery documentation or confirm a customer handoff.
  • At a worksite, drivers can be guided to inspect equipment or log safety checks.
  • Entering a geofenced depot can trigger reminders to secure vehicles, update logs, or perform end-of-shift inspections.

These walkthroughs eliminate the need for manual follow-ups while ensuring tasks are completed at the right time and place, supporting not only fleet operations but also customer fulfillment.

A holistic benefit: Safer, more efficient operations and better customer outcomes

Location-Based Driver Walkthroughs bring a host of benefits to fleets:

  • Improved Compliance: Location-specific prompts ensure compliance tasks, such as inspections, are completed in real time, reducing the risk of fines or violations.
  • Enhanced Safety: Drivers are less likely to miss safety-critical tasks, such as equipment checks, improving overall fleet safety.
  • Streamlined Operations: Automated prompts reduce the need for office staff to remind drivers, saving time and effort.
  • Better Customer Fulfillment: Drivers can complete site-specific actions, such as confirming deliveries or conducting on-site equipment checks, ensuring customer satisfaction and reducing delays.

Real results: Before and after

Fleet managers spend significant time reminding drivers to complete tasks, often leading to delays and missed customer expectations. Drivers lacked real-time guidance, increasing the risk of errors.

With Driver Walkthroughs, drivers receive automated, location-specific walkthroughs, ensuring they complete tasks efficiently and accurately—whether for compliance, safety, or customer requirements.

Explore Location-Based Walkthroughs today

Location-Based Driver Walkthroughs are available at the end of December to all Fleet Management customers, complementing the existing time-based triggers. Together, these features offer a powerful solution for managing driver tasks more effectively, improving compliance, safety, and customer satisfaction.

With Motive’s walkthroughs, fleets can now operate smarter, fulfill customer expectations more reliably, and save valuable time. Learn more here to see how these enhancements can transform your operations.