Guides / ELD Benefits, Providers, and FAQs / Choosing an ELD service provider

Choosing an ELD service provider

The process of finding the right ELD can be overwhelming. In this section, we’ll provide advice to streamline the process of finding a compliant ELD and avoiding an expensive mistake.

Now that the ELD mandate is in place, it means that non-exempt drivers without ELDs are being put out of service by enforcement officials. 

The process of finding the right ELD, however, can be overwhelming. In this section, we’ll provide advice to streamline the process of finding a compliant ELD and avoiding an expensive mistake.

Finding a compliant ELD

The FMCSA created an ELD registration list to help individuals and fleets find a compliant ELD. ELDs on this list are self-certified by the vendors and aren’t verified or endorsed by the FMCSA. In short, self-certified doesn’t necessarily mean FMCSA compliant.

3 key things to look for in an ELD

  • Reviews from real users on unbiased platforms such as the Google Play Store, the iTunes store, and ELDRatings.com. 
  • Ease of use. Your success with any technology is predicated on your team’s ability to use it. If it’s not intuitive and requires extensive training, no one will want to use it.  
  • 24/7 support from real people, not bots or machines. Find the vendor’s support line on their website and give it a call. If you can’t get an answer or prompt response, run.

2 red flags to avoid in an ELD provider

  • A lack of experience. Providers that have been in business for two years or fewer should be approached with caution. Will they be around for the long haul?
  • Weak customer service. It’s important that your provider offers ‘round the clock service and support. Your drivers are on the road all hours of the day, and should have access to any ELD support they need, whenever they need.

Additionally, the FMCSA does offer a checklist for choosing an electronic logging device. We recommend asking your ELD vendor to walk you through how the ELD delivers on each point.

If you’d like to know more about the Motive ELD app, request a demo.