Winter Motive product showcase.

0:00 | Joanna Vargas

Let’s jump right into it. Hey, everybody. Thank you so much for joining us today. I’m Joanna Vargas from Motive’s Product Marketing Team, and for the next hour, we’re really excited to share with you some of Motive’s latest product releases. As I mentioned earlier, you’ll have the opportunity to input any questions you might have throughout the presentation, and we’ll be answering them at the end. 

So, along with our speakers, we’ll also have additional product experts across all areas on the line during Q and A. So please do take the opportunity to ask any burning questions you have. All right, so over the next hour, we’ll be going into detail on product updates from dispatch, messaging, the Motive Card, and AEMP integration. All right, so before we dive into the new product features, I wanted to quickly touch on Motive’s vision, and what drives these new product updates. 

So we know you do a lot, and we’re here to support you. So, our automated operations platform is a fully integrated suite of products that connect and automate physical operations, with the goal of helping you do your job and run your business more easily. So we’re constantly innovating our technology to help you be more safe, productive, and profitable. So, again, I’m Joanna on the product marketing team, and I’m joined by a few of our product experts today. 

They’ve been deeply involved in developing and rolling out new features to you guys, our customers. So we have Sean Santschi on the line. Senior Product Manager. Bonnie Lai, Senior Product Manager. And Todd Burch, Senior Product Marketing Manager. Along with our speakers, we’ll also have Ankur Nandu, Director of Product, and Cindy Lee, Product Manager, on the line to answer your questions at the end. 

So, again, feel free to type in any of your questions in the box throughout the entire presentation, and we’ll address them at the end. All right, let’s get into some of the new features we’ve been working on and developing for you guys. So to kick us off, I’ll turn it over to Todd to share some exciting updates on dispatch.

2:24 | Todd Burch

Thank you, Joanna. Yeah, I’m excited to kick off this webinar. First, talking to one product that I’ve been working on and that I’m passionate about is, which is the Motive Dispatch. Today I’m going to walk you through kind of our considerations, goals, and features of this product. But first, I wanted to start off by saying that some of you might be familiar with our TMS integrations, the ability to dispatch from your TMS provider into the mode of Driver App. 

This is a completely different offering from us. This is a product in which you can build, manage, and review dispatches inside of the Motive Fleet Dashboard. And I just want to say that this product is currently available to all Motive customers. So if after this webinar, you want to go jump on it and check the left-hand navigation and dispatch, go ahead and do that. 

All right, so tell me if this sounds familiar to you. Currently, you have elevated customer expectations. You have demands for shorter delivery times. You have requests for more transportation, visibility, and at the same time that your customers’ expectations are changing, you’re also dealing with rising fuel costs, equipment, and labor as well. So if you are challenged with getting more out of your current resources, a good place to start is to look at kind of your dispatching process. 

We know what kind of a poor dispatching process can impact your planning, can lead to empty miles, inefficient routes, and idle equipment. We know that kind of a pool or dispatch process. You have your data, like your tracking data, your employee data, all in different places that aren’t working together to benefit your fleet. And we know that you probably have frustrated drivers are probably sitting around wondering what they should be doing. 

So, yeah, your operation has a lot of moving parts, from sales to data entry to dispatching to delivering. At Motive, our mission is to unlock the potential of your fleet. So we’ve built a dispatch solution in the Motive Fleet Dashboard to improve your operational efficiency and to help you get more productivity with the same resources. This is our first dispatch product from work-order creation to dispatching, and can help you organize, assign, and optimize your fleet for on-time deliveries. So in one location, you can dispatch with your fleet and get a complete view of real-time tracking vehicle and driver status. 

So another kind of question as we go into this … how long does it take you currently to intake a work order and dispatch it to your drivers? Putting your fleet data to work is a primary inspiration for Motive Dispatch. We’ve designed a straightforward solution to improve your dispatching efficiency and help you scale your operations. 

When we think scale, think about how many dispatchers or your fleet management team, how many drivers do you have? What does that current ratio look like? How can you improve the dispatch-to-driver ratio? And another thing, beyond scaling your operations, we wanted to make this information and this data accessible anywhere with a computer and Internet access. So this dispatch product is cloud-based. So this allows you to be flexible on how you assign and when you want to make edits or when you want to check on certain data. 

We have a product demo coming up later in this presentation. I’ll warn you, it’s a little meaty, but I think it’s really good for everyone to see kind of the flexibility that you have with our solution. But before we get to that, I really wanted to talk to you about the ease of access of the dispatch tab in our Fleet Dashboard. As you can see, it’s like if you’re in fleet view, you can scroll down in the left-hand navigation bar. You can find the dispatch icon, you can see all of your active dispatches if you’re using this product. 

And we have different filters and search capabilities within this tab that allows you to kind of prioritize your work, check in maybe … who has the earliest next stop or delivery? You can kind of elevate those on this tab. So you’re making sure that you are organizing your data in a way that you can service your customers in the best way possible. So another part of this dispatch solution is that you get to leverage all of the modes of automation. 

This means that if you create a dispatch and you set a delivery window, you can get dynamic ETAs that will update based on when you’re supposed to deliver. You can get geofenced alerts. If there are any changes to the dispatch, the driver gets alerted inside the app. And also you can use our Vehicle Gateways and Asset Gateways to get clear visibility on when things will be delivered and who is driving and what vehicles have been assigned integrated dispatch, which is another value of the Motive Dispatch solution. 

Recently I was talking to a customer who estimated that they can save up to 40 hours a month through this integrated dispatch approach. They mentioned that when creating a dispatch, they have to go out and find a bunch of different information to put it together, make sure they have the right driver, right vehicle, right pickup time, right delivery. So having this all-in-one solution improved their ability, their efficiency to create and then dispatch a work order. 

So with the Motive Dispatch solution, the integration, the one dashboard approach is kind of the staple bread and butter of this offering you have from one location. From the Motive Fleet Dashboard, you have the ability to leverage all of your fleet data and dispatch to the best opportunity, to the best driver, to the best vehicle that you can for any given project. And then on top of that, you can access this information after something has been completed and review and see what went right, what went wrong, have a proof of service that you can offer to your customers. 

This all-in-one solution puts all of your fleet data to work and in action. So here’s an example of the one dashboard. If you can imagine what a fully integrated solution would look like for your fleet. Let’s say they have a customer that disputes the time and delivery of a work order that you just completed. You can track down an incident by purchase order, validate the driver by the dash cam, and replay the vehicle’s route for that given delivery. 

So having a full Motive approach gives you complete visibility into your fleet’s operations. Another question I have for you: When thinking about your dispatching process, if you were to estimate, what percentage of the work week would you estimate that all your drivers know exactly what they’re doing next? 

And a big inspiration for our dispatch solution is improving the communication between the back office and the driver. We know you can’t have a dispatching service unless all parties are aware of what they should be doing. It drives efficiency. It drives less questioning. It drives happy drivers. The mode of difference here for the drivers is that we have a highly rated Motive Driver App that allows drivers to manage everything to do with their job in one location. So they’re not switching to different apps, they’re not switching to processes that aren’t paper. They’re doing everything they need to do to complete their job inside of one mobile application. 

The process is straightforward. I’ll show you later in the demo how easy it is to accept what information is presented to them. And then they can upload documents, and access their dispatch history all through one app. And if your business has a unique circumstance that you want certain flows, set up a certain way. We offer a no-code customization through our Driver Hub in which you can organize that information the way it fits your business. So now we’re going to walk through the demo of our dispatch solution and it’s a few minutes, so we think it’s very valuable. So we’ll go ahead and play that.

11:41 | Recorded demo

So the two main ways that you can think about structuring your dispatches, one, you can think about planning your dispatches around individual trips or loads. This tends to work better with like, say, a for-hire trucking business, maybe a coach bus company, or really anyone who’s doing full truckload deliveries who really wants to think about tracking kind of each order from their customer or each trip that a driver or vehicle might make. 

The other way to think about it is by either planning out routes or schedules for each driver each day. And so that way you’re really kind of dispatching and tracking kind of what a driver or technician was doing on any given day. We’re going to give this one an optional name for display purposes. 

Now we provide a stop type for the stop, so we default to pick up and delivery. But you’re going to be able to create your own custom stop types to represent whatever type of work you do and whatever terms make the most sense to use. So then you provide a location to do the job at. So, as we saw there, I had a drop-down list and that’s because every time that you dispatch the location, we’ll save that to an address book for you for quicker data entry. So now my address was pre-filled for me. 

And then, yeah, you can just continue to provide as many stops as you want and we’ll display your route on a map over here. So that way if you’re inputting this and maybe you can realize that you’re sending a driver back and forth across town multiple times, and then you can reorder those stops using these up-and-down arrows to make sure that you’re providing a driver with a good route to follow. 

We’re just going to keep filling in these quick stops and again we can see there’s time windows. The time windows are a very useful field to fill in that lets us provide you with a real-time ETA alerts or let you know whenever you’re running late on your ETA. And so this is it. This is a pretty simple four-stop route. So if we look down here we have my dispatch, this is my dispatch details. So now this is where I can assign a driver or a vehicle. 

But I’m going to choose to add this later. So if you just are going to do your planning process later, you can click this and save it. If you know who you want to run to run this dispatch, you can immediately assign it and they’ll get a real-time notification on their phone. But let’s look at another way that we can do this. So our other option is that instead of these routes’ simple route details, I could also provide order details. 

If I want to track just a small trip or a load or I only got one customer for that route, then I can put in an order number from that customer and then I can specify the customer. And so here, what’s kind of nice about this is, I could specify a customer location that is different maybe than the actual pickup or delivery. And so I’ll actually be able to then have my billing address that I need to maybe invoice later. And that’s just a convenient thing to be able to do. 

You can also specify more details there like attachments and revenue and typically when you’re doing this you’re probably only going to be tracking a single loan or trip. And so your dispatch will typically end up looking like just a simple two-stop pickup and delivery. So over here you’ll have some high-level details whether that’s the date the route is being run on and your order ID and customer information will be available. 

Here you’ll see who it’s the time to, you can quickly message the driver if anything’s going wrong. I think all the overall status. So are they in transit? Are they at a stop? Are they at their last stop? If they’re in transit you’ll have their approximate location. If they’re at a stop, you’ll have the name of the stop and then you’ll kind of see if they’ve been idle or how long they’ve been driving, or for instance if they’re disconnected, how long they’ve been stale. 

The same information you have in Fleet View and then in addition to what they’re currently doing, you’ll have some highlighted information about what they’re doing next. So what’s the next stop they’re going to, what’s the address, the name of that customer location, how far away are they, what’s their ETA? If you’ve put in a deadline you’ll also see color-coded information to see if they’re earlier late. 

So this is the Driver App. So if you plan one dispatch per day, your driver will just get a single dispatch and it has the date that you expect them to start it on. So it’s clear in case you’ve kind of assigned them some in advance, they can see the stops, the mileage, they’ll be able to click into here to see all the detailed information. So every data point that you record within the Motive Dashboard, your driver will be able to reference. 

So it’ll include contact information, on-site instructions, all sorts of stuff. And so if you’ve done the route, it’s pretty simple. They click start one time and then our automated tracking will detect their arrival and departure as they traverse the route. Now going into the Done tab of the dispatch application. So this is where you find all your completed dispatches. So similar to the Plan tab, in that scenario where we have the route, we’ll have one line item per route, and then we’ll have a line item. It’s really a line item per dispatch, right? 

So if you split your dispatches up by load, you’ll have a line item for each load. And if you split your dispatches by route, you’ll have a line item per route. I’ve kind of put the same information into three dispatches here. So I’ve got two trips represented by PO 932, 931, and then I put those same stops in a single route. 

So just kind of see how they look different, similar as on the Driver App where I had kind of one versus two items. So here you can see I’ve got my order details, I’ve got the PO, I’ve got the customer name, I’ve got a full log of all arrival and departure activities that the driver did, but I can really still get the same thing if I get onto the route details. 

Can see the route, got the name here, but I’m still able to track a PO or order number on this ID field for that stop that enables me to track pretty much every detail that I could want. So it’s really just about how you want to structure your dispatches, how you want your driver to receive their instructions, and how you want your records to look. So hopefully that was a helpful overview of how you can think about building your dispatches and Motive.

17:25 | Todd Burch

Yes. So this is the first version of Motive Dispatch. I saw that there was a question asking about bulk uploads. That is a feature that is on our roadmap for 2023 to help you bulk upload any sort of work order coming through. And once again, this is a product that is available. 

Now, if you navigate on your left-handed side of the Motive Fleet Dashboard and look for the dispatch icon, you can test it out and do a dispatch today if you want. If you don’t see that reach out to your Motive representative to get added to that capability. And now back to Joanna.

18:11 | Joanna Vargas

All right, awesome. Thank you, Todd, for sharing these exciting new updates in our dispatch application. Switching gears a little bit here, we all know how important communication is, and this is particularly important for our back-office teams and drivers. So next up, Bonnie is going to show us how Motive messaging is helping.

18:34 | Bonnie Lai

Hey, everyone. So with messaging, I’ve spoken with many of you, our customers, and really do appreciate how much communication underpins your successful operations and how Motive Messaging app can and does support the scalability of your business versus like, phone calls or SMS — it’s just not efficient enough. 

For this section, I know some of you may be very familiar with Motive Messaging, and some of you may be less. So I do want to start off with a walkthrough of our current capabilities and conclude with a sneak peek into some upcoming functionality. So to start, I do want to say that our messaging app is built with fleets in mind. It has all the things you would expect from a messaging app, like one on one and group chats. Also, drivers can share photos and their location. 

A very common way to visually confirm how things are going there’s. Also, read aloud on the driver’s side of the Android app. And we’re looking to bring this feature into iOS in 2023 as well, which we commonly hear is a very nice messaging, communication, and safety feature. And then finally Broadcast Messaging. More about this on the next slide. 

So, with Broadcast Messaging, this is one of our very popular features in our messaging app. And it does help send out communications at scale, like when you want to share a policy update or traffic updates. So this is how it works. So on the dashboard side, you might craft a message like a traffic update, like there’s a traffic jam on the 404. And when you send it, this message is kind of relayed in a one-way channel, goes out to all your drivers. 

If a recipient, like your driver, has questions or concerns and they respond back, this is actually done so in a private one-on-one chat so that others aren’t distracted by it. So, very common way to scale out operations.

Next, this is another really helpful example of how our messaging example is purpose-built for fleets. So chat boxes, they can be pulled up wherever you are in the platform. And this is super handy because while you’re chatting with your driver in context, you can see their hours of service, you can see any of their recent safety events or safety score or location on Fleet View. 

This way, it really just facilitates better communication, closes that gap of the distance. So you might be wondering what’s next in our messaging roadmap. There’s a couple of things I’m really excited for. A new feature that we’ll be beta-ing in Q1 called Team Messaging, and it was co-created with many of you. Basically, we learned that your drivers are often supported by more than a single person in the back office, and rather it’s a team when it comes to communication, like a safety team or a dispatch team. 

So with Team Messaging, you’ll be able to establish a back office messaging team, like a dispatch team, so that drivers can quickly reach out to them, always get like a speedy response, and that communication ultimately is reliable. It’s continuous even through shift work or personnel changes in the back office or time off. And so, really excited for this. So, special call out. We are beta-ing this in Q1. If anyone’s interested, my email is on the slide and feel free to directly reach out to me.

22:36 | Joanna Vargas

All right. Thank you, Bonnie. I’ll take it from here. So we’re going to spend a little bit of time on our new Spend Management application. Okay, so as some of you guys might know, we launched our new Spend Management application and the Motive Card earlier this year. 

Motive Card is a fleet card and it’s completely free to use and it provides discounts on fuel, maintenance and more. So in addition to that, you can set up spend controls, automate if they’re reporting, and view transaction reports straight from your Fleet Dashboard. So, before I get started on the product features, I wanted to ask you all a couple of questions regarding fleet cards. So I’m going to throw up a couple of poll questions on the screen and just give everybody like a minute or so to answer. 

The first one is, do you currently use a fleet card? If so, which vendors do you use? All right, so like 50% of the votes have come in. Just give it a few more seconds here. All right, so interesting. So most of you who voted yes, voted for Wex. I’m going to share the results just so you guys can all see as well. So these are the results. So out of the people on this call who do use a fleet card, which is about maybe about half do use a fleet card, maybe more than half. The majority is Wex, which is not surprising given that they are big. 

And then followed by FleetCor Comdata, which is also another big player here. Interesting. Thank you, guys, for filling this out. And I have one more question, if you don’t mind answering this before I jump into the content. So, kind of curious to hear what factors are most important to you when you choose the fleet card? I think you can select more than one. 

All right, results coming in. So far, discounts on fuel are the biggest factor, which makes sense. Fuel is expensive and it’s an easy way to save if you get a fleet card. All right, so I’m going to close this poll and show you the results. Okay, so unsurprisingly, the majority of you answered that fuel discounts are the most important factor when choosing a fleet card, which totally makes sense. 

There are some other interesting responses here too. So obviously you want to see your transaction reporting. It looks like spend controls and no fees or low fees are also important and no one voted for non-fuel discounts. Okay, well, thank you for spending a couple of minutes answering those questions. I’m going to go ahead and jump into a little bit of an overview of our Spend Management application and the Motive Card. We’re really excited about this new product for you guys. 

Basically what Motive is doing is, as you know, we are a fleet management provider, but we’re also offering a new Spend Management application. So what we’re doing is combining your fleet telematics data as well as spend data to provide deeper insights on how your fleet is performing and where you’re spending and saving. And we’re also offering additional benefits such as fraud protection, fuel theft alerts, automated IFTA reporting, and controls. And this is all from one dashboard, the Fleet Dashboard. 

For those of you on the line who are already a Motive customer, we’ve heard from other customers that setting up is super easy. All your vehicle and driver information is already in the system. So setting up the cards is very straightforward. In talking about spend controls, we know that’s important to you as well. You can also set up spend controls directly from the dashboard to limit when, where and how much your cardholders can spend. 

This will help proactively reduce unauthorized use. Industry reports show fuel theft is estimated to be up to 5% of the fleet’s annual consumption. And how Motive helps with that is we combat fuel theft with fuel theft alerts that notify you when suspicious purchases are made. And I’ll give a couple of examples. 

With our telematics data and our Motive Card data, we can detect if a purchase is made and the field type is mismatched with the vehicle field type, or when the vehicle location and the fuel purchase location are mismatched, indicating some suspicious activity there. This is just one of the ways that combining our fleet telematics data and spend data can help you reduce losses and maximize your bottom line that traditional fleet cards aren’t able to offer necessarily because they don’t have visibility to the driver and vehicle telematics data side. 

One more benefit of this all-in-one solution is automated IFTA reporting, which I’ll go over in more detail in just a few minutes. Discounts are obviously very important. With the Motive Card, you do get discounts on fuel and maintenance. We provide a discount of $0.05 off per gallon at every fuel station that takes Mastercard. So if you’re already filling up at a station or certain stations and they take Mastercard, then you’ll get that $0.05 off per gallon.

With our partners, that includes Loves, TA and Road Ranger, you get premium savings to average over twenty cents per gallon of diesel. So not just fuel, we know you spend on more than fuel. So with the Motive Card, you can also save on maintenance, labor, and more. So I just wanted to call out that this is a relatively new offering, but we do have a great network of partners already. But we are also constantly expanding our partner network, so you get the most benefit out of your card. 

So, I alluded to this a little bit earlier, but the Motive Card is backed by Mastercard, so you can use it anywhere in the Mastercard network. I also mentioned earlier that there’s no fees associated, so it’s completely free to use. All right, so a little bit deeper into the views and controls. 

We know it’s important to protect your business from financial risk and also limit views of sensitive information in the dashboard. So what we’ve done is set up the Fleet Dashboard in a way that helps you customize the card to your needs. So first off, you can see reporting of spending and savings at a glance to understand where, who, and what your dollars are being spent on. 

I’d like to give an example. If you are looking in the reporting and you see an unusual spike in fuel volume that could indicate … an issue with one of your vehicles or maybe fraud that’s causing the increased fuel consumption, just having insight to that data is helpful. I talked about the controls earlier, but again, you can easily set limits by driver amounts, location, day and time and spend category to really customize how your cards can be used. 

The screenshot is just kind of showing the view of the spend controls. So in addition to that, you can activate and deactivate cards from your Fleet Dashboard. So for instance, if a driver reports that their card is lost or stolen, you can quickly just go in and deactivate it to prevent unauthorized views. All right? 

Lastly, you can also set up alerts for when specific card actions take place and also set up permissions and controls by user role to limit user access to certain views and what controls they can take. Understanding that there are maybe some sensitive transaction information that maybe only you want to see or limit to certain people. All right, so moving on to IFTA, I don’t think I’ve ever heard anybody say they liked filing for IFTA, so hopefully we can help you there. 

Another great thing about the Motive Card is that we’re able to capture the information you need for IFTA filing for every field purchase that you make on the card. So details like vehicle, fuel type, jurisdiction, and more are assigned to each purchase. So with this automation, you’re able to save time and basically eliminate the need to manually reconcile receipts, and also reduce any errors that may come from this manual reporting. So when you’re ready to file, you can export to a CSV file straight from your Fleet Dashboard. 

All right, so this basically wraps up the section on the Motive Card. If you would like to apply or just get more information and check it out, you can go to the Spend Management section of our website or reach out to your Motive representative. Okay, this is the last kind of section before we open up the floor for Q and A. 

And thank you, guys. We’ve been seeing a bunch of questions submitted as we kind of walk through this presentation. So, again, really appreciate the engagement. All right, so I’ll turn it over to Sean to talk about Motive’s AEMP integration, what it includes, and how it benefits our customers.

33:56 | Sean Santschi

Awesome. Thank you, Joanna. So, yeah, AEMP is an acronym that stands for Association Of Equipment Management Professionals. And the way I like to think about it is it’s a partnership, kind of strategic alliance, for off-highway heavy equipment such as construction equipment, agricultural equipment, or even mining equipment as well. 

And what the AEMP group has done is they created a telematic standard for this heavy equipment that has now evolved into this AEMP 2.0 API, also known as ISO 151433. But really what it is, it’s a standard API and structure of data where it enables cross OEM access to over 20 different parameters, such as serial number, GPS location, operating hours, fuel consumption, and others as well that we’ll dive into here in a moment. 

What we’ve done at Motive is our integration enables the consolidation of those mixed fleets that use heavy equipment, as well as the aggregation of an entire company’s fleet. So the heavy equipment, as well as the support vehicles and trucking vehicles that you can track using Motive assets or Motive hardware. And in our Fleet Dashboard, we’re going to be able to help ensure the optimization of profitability by tracking all of these things in one place. 

Next slide, please. So this is a list of all of the OEMs that some of you may be familiar with that support the AEMP standard. It really takes care of, honestly, about 90% of the market in North America for companies that have off-highway equipment. So likely if you’re in the construction or agricultural, or mining business, you’re likely using some of these OEMs today. 

And as far as the data that we’re getting, I mentioned a little bit earlier, but you can see some of the key data elements that we’re capturing from this API. So the equipment information, serial, last known location is really important to know. The GPS coordinates, as well as some engine information, fuel information, diagnostic trouble, fault codes, the fuel burn, like I mentioned, and even engine condition. 

So, how it’s operating? Is it running? How healthy is it? And it helps manage the entire fleet as far as setup goes and how we enable these OEM integrations, it’s as easy as just visiting our App Marketplace. So if you go to the App Marketplace, whether you’re logged into Motive or on our gomotive.com website today, you can connect with Caterpillar, John Deere, Komatsu, and Volvo. 

We are working on working with other OEMs to pull in their data. But to be fair, these are … four of the most popular ones that we see in our client base. So that’s why we started with those four.

On the fleet view. What happens when you integrate one of these OEMs? So here on this screen, you can see I’ve integrated Caterpillar, and what you’ll see is all of your assets on one map. And then if they hover over that little cloud icon there on the map, you’ll be able to see, oh, this specific asset is coming from my Caterpillar integration.

As well as not just the current location, you will be able to see the history of where that asset has gone either in a specific day or over time. You’ll be able to see that history as we’re pulling it directly from the OEM asset. You’ll be able to see an entire filtered asset and view list by OEM. So if you’re a fleet that has Caterpillar, Komatsu, Volvo, and John Deere, and you want to be able to just look at a specific OEM, you can do that. 

And you can just filter by the source column and look at not only your OEM-provided assets, but assets that you track using our Motive Asset Gateways as well. As far as the API management goes, it’s very easy. It’s as simple as logging into your Caterpillar or your John Deere account on our App Marketplace, and then when you actually go in to manage the integration, you’ll see some uptime statistics as well as the last updated syncs that we’re getting from those OEM assets. 

As far as what’s next for the OEMs and the AEMP integration is we’re going to be integrating into more OEMs in the future, and we’re really going to start honing in on that fuel burn and engine usage. So we’re getting a lot of data from these OEM assets, and we want to be able to really provide insightful reporting outside of what is already provided by the OEMs. 

This is a way to aggregate not only the fuel burn for your Motive tracked assets, but as well as the OEM assets in one place. I believe that is all I had at the moment. And Joanna, I think we’re kicking back to Q and A at this point.

39:49 | Joanna Vargas

Yeah. Thank you, Sean. So that does conclude our product section of the webinar. So we will be opening up the floor for Q and A. So there’s been a ton of great questions asked by you all so far. So maybe I’ll just start by going down the list. And again, if you feel like you have any other burning questions, please do feel free to submit them in the chat. 

As I mentioned earlier, we have a few of our other product folks on the line as well, so don’t feel like you have to limit your questions just to specifically what we cover during this presentation. If your question’s about safety or anything else that maybe we didn’t cover, feel free to enter your questions in the box. So we do have a lot of questions. 

We’ll try to get through as many of them as we can, but if not, we’ll try our best to answer your questions offline as well. All right, so I see a question about carrier reefer units. So I think, Todd, you can probably take this one. The question is support for carrier reefer units.

41:08 | Todd Burch

Yeah, I think we’ve discussed that during our Reefer Monitoring webinar as well. This is something that we’re actively working on with the timeline of being 2023.

41:19 | Joanna Vargas

Awesome. Thank you, Todd. Let me see if I can move this question. Okay, awesome. I think this might be a dispatch question as well, but the question is, are there any considerations to add order in bulk?

41:43 | Todd Burch

Yes, this is a feature that’s requested. As mentioned, this is our first version of our Motive Dispatch. We are adding some more bulk features in the future. And also we are currently working on a bulk work order feature that will be available in 2023 as well. So it’s on the roadmap.

42:10 | Joanna Vargas

Thank you, Todd. A few other questions on Dispatch. Let me see. So Chip is asking on Dispatch, can I assign a route to a group of trucks? For example, 20 trucks running loads to the same location?

42:29 | Todd Burch

Yeah, this is also an interesting use of dispatching. If you have the same route for 20 different trucks, it’s a pain to kind of build out each one for each driver. That is also kind of with our buckle upload. That is a focus for us here in 2023 and something we’re also working on as well.

42:51 | Joanna Vargas

Awesome. Maybe a few other Dispatch questions before we move on to some of the other ones. Okay, so here’s one from Tom. It says, Will the dispatch system show if the driver used the most efficient route? For example, the driver could have saved 20 miles if he or she followed Motive Dispatch, saved fuel, and time.

43:20 | Todd Burch

Yeah, we don’t currently offer that level of insight. It’s not something that we’ll have on Dispatch anytime soon.

43:32 | Joanna Vargas

Sounds good. Thank you. All right, so here is a question on facial recognition. I don’t know if we have somebody from compliance on the line, but maybe we’ll hold that one for just a second. All right, just scrolling through the question list. Bear with me for one second here. Okay, so this is a question. I think it’s for Sean. So in order to use the asset tracking for your OEMs. Do you need to input a GPS in that piece of equipment, or how does the tracking work?

44:17 | Sean Santschi

That’s a good question. No, you don’t need to manually put in anything. So a lot of the off-highway equipment that comes from these OEMs has a built-in GPS tracker, essentially, and we’re pulling the data directly from that. So if you don’t know if your equipment has that or not, check with your dealer where you get your equipment, and they’ll be able to tell you if it’s outfitted with that hardware.

44:45 | Joanna Vargas

Great. Thank you, Sean. All right, so there’s a question about the Motive Card and what sort of information needs to be pulled in order to qualify. So I just want to say that in order to determine creditworthiness, we pull business credit and not your personal credit score. And then there’s another question here on the Motive Card. It says, when is the card due? For example, seven days, 30 days. Ankur, do you want to take that one?

45:22 | Ankur Nandu

Yeah, sure. So we do have a dedicated underwriting team on Motive Cards that looks at every application and looks at business credit and then decides if the card will be given a weekly billing cycle or a monthly billing cycle. So depending on who the applicant is and what information is provided, you could be eligible for a daily, weekly, or a monthly billing cycle.

44:45 | Joanna Vargas

Awesome. Thank you. All right, so there’s one question from Kenny on messaging. So I think that’s one maybe you can take, Bonnie. It says, you spoke about messaging through the app. Is there any way to send messages to the driver through the camera?

46:05 | Bonnie Lai

Yeah, hopefully, I’m understanding the question, but I guess I could maybe provide some context of the way the Messaging App works. So the back office team, through what we call the dashboards, through the web, through the browser, that is the way to send messages to drivers that are on the go. And then drivers, they have their Driver App, and that’s where, whether it’s on their phone or their tablet, that’s where they would receive the messages. I guess, in short, it’s not through the camera.

46:41 | Joanna Vargas

All right. Thanks, Bonnie. All right, one question on Dispatch for Todd. So in the dispatch area, will the client be able to sign for freight?

46:55 | Todd Burch

I’m assuming this is in the mobile app. We are working on, let me see, one second. Yeah, I was just double-checking my answer. Yes. In the document section of the mobile app, you will be able to sign for the freight.

47:15 | Joanna Vargas

Awesome. Sounds good. Let’s see. So there’s a question on the Motive Card. I can take this one. And then Ankur maybe can provide some more color if needed. But the question is, is there a minimum amount of fuel required to get a fuel discount? So the answer is no. With the Motive Card, you will start getting discounts on the first gallon. We know some competitive fleet cards do require a certain volume threshold before getting a discount, but not with the Motive Card. 

Okay, another question on the Motive Card that I can answer really quickly. So it’s, does the Motive Card have a membership fee? So the answer is no, there’s no membership fee or any hidden fees associated with the card. There’s another question, I believe this is Dispatch so Todd for you, if you don’t mind. 

So the question is, is there any consideration to allow for a planning tab, for example, marking or bringing in available drivers and equipment? So once the route is marked, it can be assigned?

48:37 | Todd Burch

Yeah, I think … hopefully we covered this in the demo. That is the current function that we have. Once you’ve completed building out the work order or the route, you have the option either to assign it to a driver then, or a vehicle, or you can do it at a later date.

48:56 | Joanna Vargas

Awesome, thank you. Here’s a question for Sean about OEM. The question from Amanda is, will Burkamp be added in the future for OEM?

49:08 | Sean Santschi

That’s a good question. I know we’ve had some conversations about them, but I would say yes, they are in plan, we just don’t have a specific date yet.

49:27 | Joanna Vargas

Thank you. Okay, here is a question about the roadmap. So it says, we have a lot of issues with inaccurate speed limits. Is there any roadmap at all of adding speed limit sign recognition into the cameras instead of just relying on the database?

49:57 | Mary Shepherd

I can take that one. We actually have two plans. One is more near-term and one’s a little bit longer term in 2023. So in the shorter term, we’ll be releasing a feature that will allow our customers to override the speed limit for a specific road segment moving forward, and that will be releasing early next year. 

We’re actually running a beta period for it right now. So with this new feature, if you find that the speed limit is inaccurate on a specific stretch of road, you’d be able to go into your dashboard and override what our database is telling us the speed limit is. And then moving forward, the speed limit that you chose would be the speed limit that your drivers would be assessed against as they traverse that road. 

And then longer-term, as you mentioned, we’ll start to utilize the camera to detect what the speed limit is for any given road segment. That’s going to take us a little bit longer because we need more cameras on the road to be able to detect speed limits everywhere. So we started collecting some of that data, but it’s going to take us a while to build up a larger database there.

51:07 | Joanna Vargas

Awesome. Thanks, Mary. Okay, so Ankur, you could take this one. It’s about fuel mileage. So the question from Chip is, will the app note curious fuel mileage variances?

51:25 | Ankur Nandu

So I’m just trying to make sure I follow the question … we do show information on the Fuel Hub about how much fuel has been consumed and how much distance has been traveled, and we are able to accurately compute the miles per gallon you’re getting. And this is information you get from the vehicle ECM. 

From Motive Cards, we give you real-time information about how much fuel has been purchased. So if you have both the Vehicle Gateway and the Fuel Hub and the Motive Card, you would be in a position to determine if there’s been any kind of discrepancy between purchase data and consumption data.

52:07 | Joanna Vargas

Cool. Thank you. Ankur so here’s a question that maybe you can take as well, if you don’t mind, on IFTA reporting. So how does the IFTA reporting work in relation to the Motive Card?

52:21 | Ankur Nandu

Yeah, sure. So Motive Card is, as Joanna pointed out, is a credit card or a charge card, which you could use at any fuel station. So when the Motive Card is transacted, a fuel purchase is created on the Motive Dashboard. 

This gets automatically synced with the IFTA section on Motive Fleet Dashboard. So now on IFTA, if you have a Vehicle Gateway and the Motive Card, the Vehicle Gateway helps you capture the distances that are covered in every single jurisdiction. And the Motive Card integration ensures that every single fuel purchase that happens, automatically syncs with the IFTA reports as well. 

So now you have consolidated information that you need both from a fuel purchase standpoint as well as the distance traveled in a single jurisdiction. So, yeah, that’s really how this whole integration with Motive Card and IFTA works.

53:19 | Joanna Vargas

Awesome. Thank you. So I know we have four minutes till the top of the hour, so maybe just a couple more questions. So apologies for not getting through all the questions. Again, thank you so much for the engagement. There’s been a ton of great questions and we really love interacting with you also. Thank you. 

All right, so here’s a safety question for Mary. So the question is, why, when you’re coaching a driver on an event, does it coach all three events rather than one at a time?

53:51 | Mary Shepherd

The way that the workflow is set up is that you’re coaching the driver on a specific behavior and the behavior contains events as evidence. And so, as you’re going through the workflow we have however many videos the driver has generated. As you’re speaking to them about the behavior, you’re then able to coach all of those events in bulk. 

We’ve received feedback from fleets that rather than having to go through every single individual event one by one, they’d rather be able to do this in both, which is kind of why we designed the framework that way. You can still go mark individual events as coached, if you want to, through the events tab and go through them one by one.

54:38 | Joanna Vargas

Cool. Thank you, Mary. All right, next question for Cindy. So it is, when will the edit of driving time be launched? 

54:51 | Cindy Lee

Thanks, Joanna. So I think on this note, I do want to remind folks on this call that the editing or altering of automatically recorded drive time isn’t actually allowed under the ELD mandate. However, what we are working on actively is the ability for fleet managers to be able to ignore a driving segment in the event that the driver had made a mistake or forgot to select the special duty status condition. 

So that functionality will basically still keep the driving event on their logs and output files per the mandate to stay compliant, but it will help the fleets add a note when this happens so that the officer can see this, and then we’ll also be able to update the hours-of-service calculations accordingly. So that feature is currently in development now, and we hope to release it next quarter.

55:40 | Joanna Vargas

Awesome. Thank you, Cindy. Okay, we have a couple of minutes left, so maybe just one more question. Let’s see. All right, Mary, I don’t know if you’re able to take this one, but the question is, is Motive going to adopt facial recognition of the driver to automatically assign a driver to the vehicle they’re driving?

56:12 | Mary Shepherd

It’s probably best suited for Devon, who’s actually not on this call, so we’ll have to follow up with that one.

56:20 | Joanna Vargas

Okay, awesome. Thank you. All right, so last one. So this is a yes or no question, I think. So. This is for Todd on Dispatch. So are you going to have a feature where we can print out a dispatch?

56:34 | Todd Burch

Yes, through our dispatch product, you can export the reports and print them out or add them to whatever folder that you have on your computer.

56:50 | Joanna Vargas

That’s. Thank you, Todd. All right, so I think we need to wrap up since we are at basically the top of the hour. But again, thank you all so much for jumping on. We hope this was helpful. And again, we loved engaging with you guys, and we’ll try to follow up with any unanswered questions as soon as possible. All right, take care everybody, and have a great day. Bye.

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