Asset Gateway: Installation and support
Select your preferred setup to watch video instructions or scroll down to see more installation options.
Getting started
01
Get fleet admin credentials
If you’re managing the entire Asset Gateway installation process, you’ll need to be setup as a fleet admin in your company’s Motive Fleet Dashboard. An existing fleet admin can help you attain these credentials.
02
Download the Motive Fleet App
Log in with your fleet admin credentials.
Note: If you do not have access to the Motive Fleet App, skip to Step 4.
03
Go to the Devices tab
Follow the in-app instructions that guide you through installing your Asset Gateway. Once complete, skip to Step 8.
04
Log in to the Fleet Dashboard
Be sure to use your fleet admin credentials when logging in.
05
Select an asset
Either add a new asset or edit an existing asset from the Assets tab of the sidebar menu.
06
Assign your Asset Gateway
Use the serial number (printed on the side of the device) to assign your Asset Gateway to the chosen asset.
07
Install your Asset Gateway
Refer to the support article below that matches the install method you’ve chosen for your Asset Gateway.
08
View your asset live on Fleet View
Once the Asset Gateway is fully set up, you’ll be able to track your asset on both the Motive Fleet App and Motive Fleet Dashboard using real-time location updates.
Installation support articles
Choose your preferred setup to view the relevant instructions.
Solar powered
Install the Asset Gateway in less than 10 minutes using the device’s solar panel. No cables needed for this setup.
Cable powered
Install the Asset Gateway using Cable-4020 to connect to either a 7-way connector or a switched ignition power source on trailers/reefers.
Thermo King reefers
Install the Asset Gateway using Cable-4020 to connect to either a 7-way connector or a switched ignition power source on trailers/reefers.
Construction equipment
Install the Asset Gateway using Cable-4020 to switched ignition power source on construction equipment.
Understanding LED behavior
The LED indicator on your Asset Gateway uses light to communicate its status. Note that the LED will light up briefly when either motion is detected or the device is powered on for the first time.
Solid green
Device is working properly.
Solid red
Poor cell connectivity. The device will transmit data once a cellular signal is restored.
Blinking green
Firmware update in progress.
Troubleshooting
No LED activity during installation of Asset Gateway
Learn about what you can do if the Asset Gateway LED does not light up during installation.
Why is Asset Gateway’s LED light green?
Learn about what it means when the Asset Gateway LED light is solid green.
Asset Gateway Low Battery issue
A guide on how you can fix your Asset Gateway if it is having low battery issues.
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Need additional help? Feel free to reach out to us.
Call us at 1-855-434-3564 or email us at support@gomotive.com
