REPORT
Advancing Technology in Field Service
A comprehensive examination of the field’s current technologies, capabilities, and challenges for workforce and fleet management.
As the field service sector evolves, the adoption of advanced technology in areas like workforce and fleet management has become paramount. Field service organizations need a comprehensive solution that provides them with automation, data analytics, real-time reporting, monitoring, and workforce optimization capabilities.
97% of the respondents to the study say they can manage their vehicles, assets, drivers, and equipment from a single platform. However, most of the respondents feel that their spend management tools, driver monitoring tools, and workforce management software are lacking in key areas.
- Only 11% of operators have insights into workforce performance
- 59% say their spend management tools are not very effective at helping them obtain fuels discounts
- 46% claim their current fleet, asset, and equipment management technology is not very effective in helping them achieve sustainability goals
Dive deep into these insights and learn what technology solutions field service teams need to improve service outcomes, reduce operational costs, and improve employee experiences.
