MOTIVE CAREERs
Technical Support Engineer
Remote (Pakistan)
We welcome both fresh graduates and experienced professionals for a full-time Technical Support Engineering role.
Overview
In this role, you’ll troubleshoot complex product issues, analyze logs, reproduce problems, and collaborate with Engineering and Product to drive timely resolutions. You’ll be the frontline technical expert for our customers—communicating clearly, documenting solutions, and identifying patterns that improve product reliability and the overall support experience.
ELIGIBILITY
- Bachelor’s degree in Software Engineering, Electrical Engineering, Computer Science, or a related field.
- Strong problem-solving fundamentals; ability to read logs, analyze APIs/HTTP, and explain technical concepts clearly.
- Interest in systems, scalability, product reliability, and customer-centric problem solving.
What you’ll do
Jump into a team
That owns critical customer-facing workflows, tools, and support processes for the Motive platform.
Handle end-to-end case management
Triage, reproduce, investigate logs, isolate root cause, and deliver clear resolutions.
Collaborate with Engineering
To escalate defects, validate fixes, and contribute to reliability improvements.
Create and maintain
Knowledge-based articles, runbooks, and troubleshooting guides.
Communicate proactively with customers
On status, next steps, and timelines; drive issues to closure.
Grow your skills
With structured onboarding, mentorship, and a clear career path within Technical Support and adjacent roles.
Work setup and culture
Work remotely in Pakistan
With flexibility to align with global teammates.
Thrive in a culture
Recognized for career growth, strong values, and impact.
Invest in your well-being
Comprehensive health coverage, mental health support, and generous time off.
Application & Selection Process
Here’s what your journey will look like when you’re applying for the full-time role.
1. Registration
Submit your application and indicate your interest in Technical Support Engineering.
2. Coding Assessment
Chat with our recruiter to align on your goals, interests, and what excites you about joining Motive.
3. Recruiter Screening
Connect with your potential manager to discuss your experience, technical interests, and team fit.
4. Technical & Behavioral Interviews
Engage in in-depth discussions with our engineers and support leaders to showcase how you investigate, communicate, and collaborate.
5. Offer & Onboarding
Receive your offer, complete onboarding, and kick off your journey as a Technical Support Engineer at Motive.
