{"id":93830,"date":"2026-07-22T16:39:19","date_gmt":"2026-07-22T16:39:19","guid":{"rendered":"https:\/\/gomotive.com\/?post_type=customer-story&p=93830"},"modified":"2026-07-22T19:49:00","modified_gmt":"2026-07-22T19:49:00","slug":"chyone-logistics","status":"publish","type":"customer-story","link":"https:\/\/gomotive.com\/en-gb\/customers\/chyone-logistics\/","title":{"rendered":"Chyone Logistics"},"content":{"rendered":"\n

Challenge<\/strong><\/h2>\n\n\n\n

With a mix of time-sensitive operations and varied vehicle types \u2014 from box vans to smaller vans \u2014 Chyone faced a clear challenge: getting a complete picture of what’s happening on the road, no matter what. The team needed better visibility into driver safety and behaviour without slowing down day-to-day operations.<\/p>\n\n\n\n

Their previous road-facing dashcam system wasn’t built for it.<\/p>\n\n\n\n

“It would take me 30 minutes to download footage, and there was no AI detection or flagging to help identify incidents,” said Morgan Bedford, Country Business and Fleet Manager at Chyone Logistics.<\/p>\n\n\n\n

\n

That delay meant uncertainty at the scene or immediately after. We often couldn’t say with confidence what happened, who was at fault, or what happens next. That affects everything \u2014 how you speak to the driver, how you deal with the third party, how you report to the customer, and how you handle the claim.<\/p>\n\n\n\n

\n

Morgan Bedford<\/strong>, Country Business and Fleet Manager at Chyone Logistics<\/p>\n<\/div>\n<\/div>\n\n\n\n

Without AI-powered event detection or real-time insights, the team was left manually searching for issues \u2014 wasting valuable time and making it harder to respond quickly to safety concerns, liability questions, or driver coaching opportunities. The process of retrieving footage alone routinely took up to two hours per incident. And without automatic cloud-saving, critical footage was frequently lost altogether. In one case, an unreported incident occurred on a Saturday; by the time management was notified on Tuesday, the footage had already been overwritten \u2014 leaving the company with nothing to work with and no way to defend their driver.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Solution<\/strong><\/h2>\n\n\n\n

To modernise its safety programme and gain more operational control, Chyone partnered with Motive and began rolling out Motive AI Dashcam Plus across its fleet.<\/p>\n\n\n\n

With Motive, Chyone gained:<\/p>\n\n\n\n

    \n
  • AI-powered detection and automatic event flagging<\/strong>, eliminating manual searching for incidents.<\/li>\n\n\n\n
  • Real-time in-cab alerts<\/strong> to correct unsafe behaviours as they happen.<\/li>\n\n\n\n
  • Fuel and idling visibility<\/strong> to reduce waste and improve efficiency.<\/li>\n\n\n\n
  • Stronger policy enforcement tools<\/strong>, including the ability to detect and address smoking violations.<\/li>\n<\/ul>\n\n\n\n

    For Bedford and his team, one of the biggest differences was speed: instead of spending time chasing footage, they could immediately see what was happening across the fleet and act quickly.<\/p>\n\n\n\n

    \n

    Switching to Motive has been night and day, the AI-powered detection and real-time alerts have helped us quickly identify and address unsafe behaviours.<\/p>\n\n\n\n

    \n

    Morgan Bedford<\/strong>, Country Business and Fleet Manager at Chyone Logistics<\/p>\n<\/div>\n<\/div>\n\n\n\n

    Motive also helped Chyone reinforce standards that were previously difficult to manage consistently\u2014including enforcing strict policies on smoking in company vehicles.<\/p>\n\n\n\n

    \u201cWith Motive, we can now monitor smoking in the cab, which we couldn\u2019t coach on before,\u201d Bedford said.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    Results<\/strong><\/h2>\n\n\n\n

    Chyone has already seen measurable improvements in driver behaviour and early signs of meaningful cost savings.<\/p>\n\n\n\n

    67% reduction in risky driving events in 10 days<\/strong><\/h4>\n\n\n\n

    After enabling Motive\u2019s AIDC+ in-cab alerts, Chyone saw a dramatic drop in risky driving events.<\/p>\n\n\n\n

    \u201cWithin just 10 days of enabling Motive\u2019s AIDC+ in-cab alerts, we reduced risky driving events from 1,200 to 400 \u2014 a 67% reduction,\u201d Bedford said.<\/p>\n\n\n\n

    This early result reinforced what Chyone needed most: a system that doesn\u2019t just record incidents, but actively helps prevent them.<\/p>\n\n\n\n

    In-cab behaviour standard enforcement was historically a massive blind spot for management. Through a combination of automated tracking and policy enforcement via the Motive AI Dashcam Plus, Chyone achieved a 54.5% reduction in smoking events<\/strong> inside company vehicles between January and April<\/strong>. Bedford expects these metrics to improve even further as they expand the rollout across the remainder of the fleet.<\/p>\n\n\n\n

    Motive\u2019s instant cloud-retrieval capabilities completely altered how Chyone manages claims, resulting in two major driver exonerations<\/strong> totaling approximately \u00a320,000 in claims value.<\/strong><\/p>\n\n\n\n

      \n
    • The serious collision<\/strong>: A third party abruptly pulled out in front of a Chyone van in dense traffic, completely writing off the vehicle. Thanks to high-quality Motive footage available immediately at the scene, the third-party insurer admitted liability within three working days\u2014compressing a process that typically stretches for weeks or months.<\/li>\n\n\n\n
    • Quality footage for police<\/strong>: When an unfair police speeding fine arrived, Chyone provided a screenshot of the driver inside the van alongside matching telematics data to support the driver’s appeal. The police formally responded that the provided evidence was “first-class”, swiftly dismissing the penalty.<\/li>\n<\/ul>\n\n\n\n

      Fuel savings and operational efficiency<\/strong><\/h4>\n\n\n\n

      With Motive, Chyone can now track idling and fuel-usage trends across vehicles\u2014an important step toward reducing avoidable costs. Visibility into idling patterns helps the team identify where vehicles are left running unnecessarily and where coaching or policy changes can drive savings.<\/p>\n\n\n\n

      \u201cThe platform is saving us hundreds of pounds each week,\u201d Bedford said. \u201cIt\u2019s given us clear visibility into idling and fuel use.\u201d<\/p>\n\n\n\n

      As rollout expands across more vehicles, Chyone expects savings to scale with it.<\/p>\n\n\n\n

      Stronger compliance and accountability<\/strong><\/h4>\n\n\n\n

      The Motive AI Dashcam Plus has also helped Chyone enforce key policies and maintain accountability \u2014 especially in areas that previously relied on inconsistent reports or anecdotal feedback.<\/p>\n\n\n\n

      By giving managers objective, easy-to-access visibility into driver behaviour, Motive has helped reinforce a stronger safety culture without slowing down operations.<\/p>\n\n\n\n

      Overcoming the Driver Privacy Hurdle<\/h4>\n\n\n\n

      Implementing inward-facing AI cameras can often spark resistance among drivers. As a former driver, Bedford anticipated these concerns and addressed them transparently from day one.<\/p>\n\n\n\n

      \u201cWith any camera system, a driver\u2019s natural reaction is, \u2018Why are you watching me?\u2019 I understand that because I started as a driver myself,\u201d Bedford shared. \u201cSo, we were upfront from day one. We explained that this is about safety, evidence, and fairness\u2014not catching drivers out for the sake of it.\u201d<\/p>\n\n\n\n

      The turning point for fleet culture came when drivers saw the technology working for them. Once drivers experienced firsthand how instant video evidence exonerated colleagues from false claims and unfair fines, skepticism eased.<\/p>\n\n\n\n

      \u201cOnce you have examples where the driver is exonerated because the evidence proves they weren\u2019t at fault, the conversation changes,\u201d Bedford said.<\/p>\n\n\n\n

      By adopting Motive AI Dashcam Plus, Chyone Logistics has shifted fleet safety from a slow, reactive process to a more proactive, real-time programme. With a two-thirds reduction in risky driving events in just 10 days, stronger policy enforcement, faster claims resolution, and an increasingly engaged driver culture, Chyone is better positioned to tackle the UK\u2019s most demanding logistics contracts safely and efficiently.<\/p>\n\n\n\n

      The testimonials, statements, and opinions presented on this webpage reflect the real-life experiences of individuals and\/or companies who have used our products and\/or services. Individual results may vary and past performance is not a guarantee of future results. The testimonials presented on this webpage were voluntarily provided and not paid.<\/p>\n\n\n\n

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