Rey Logistics sees happier drivers and smoother operations.

An unsuccessful switch

Change is inevitable in order for businesses to grow and keep up with the competition.

For Pennsylvania-based company REY Logistics, this change simply boiled down to a desire to cut costs. The fleet previously used for about a year but changed its fleet management system to another provider. After a few months with its new provider, REY Logistics coordination manager Ryan Bennett realized it was a mistake, noting, “the drivers and safety managers were not a fan of the new system because there were a lot of technical issues.”

Poor connectivity makes for unhappy drivers

The issues REY Logistics faced mostly had to do with technical difficulties. For one, the provider’s ELD had issues merging with its PCS system. Bennett explained, “We finally did get it integrated, but the actual hardware and technology did not work too well. The system would actually shut itself off [especially] if a driver was in a bad area.”

Unreliability seemed to be an on-going theme among drivers, who complained about automatic triggers for drive times. The system would incorrectly categorize drivers as being in personal conveyance or take them out of personal conveyance. Because of this, the safety department spent a big chunk of the day answering angry phone calls that included comments such as, “I hate this system,” and “Why did we switch [from Motive]!”

An unreliable fleet management system is bad for business

For a business whose livelihood hangs on timely deliveries and knowing where its trucks are at all times, a reliable fleet management solution is crucial. “These issues ended up costing us a lot of wasted hours, and as you know, time is money.”

After a few short months of experiencing these issues, REY Logistics decided to switch back to Motive.

The return to Motive and a quiet back office

The transition back to Motive meant spending less time on the phones and fielding complaints.

Bennett, who prides himself on understanding and sympathizing with the drivers, wanted to smooth out general driver unhappiness. “I was also a driver for four years, so I always try to side with the drivers. I want to make changes that will make their lives easier. It’s important to keep my guys happy.”

Bennett also commented on the positive change he saw with back-office personnel. “A quiet back-office is a good thing. [After the switch], I haven’t heard a peep. When I was with the other system, I was getting calls constantly, [with drivers saying] ‘This did that and my hours were set incorrectly.’ But I have not gotten these phone calls with Motive, so I’m happy about that.”

Learn more

Explore the features Rey Logistics loves, including Asset Tracking and Geofencing plus the AI Dashcam.