Company | Case Studies
Trucking & Logistics
Conner Logistics, Inc. (CLI) is a family-owned, power-only logistics company that uses its customers’ trailers and serves the entire Western Region, including California, Arizona, and Nevada. CLI has an impressive 13-year, 99 percent on-time delivery rate and a proven record of excellence, efficiency, and reliability. With over 15 years of operations in the logistics industry, and over 50 years of combined management experience, CLI has an established reputation as the company that cares about its customers, employees, and community. CLI’s commitment to strong work ethic and prompt action to customer needs is always the highest priority.
Legacy fleet owner Sean Conner understands the importance of safety and a commitment to timely deliveries and pickups for customers. Conner needed a reliable fleet management system that would support his thriving business and keep his drivers safe.
At the time, the fleet management system he had was difficult to use. His fleet had issues because the system did not work properly. At times, there were gaps in vehicle history. Vehicles would just disappear off the map, or the system would suddenly shut off.
These issues inevitably set off a chain of problems for his business. In a business that runs on timely pickups and deliveries, an unreliable system put his company’s reputation at risk. Internally, managers were advocating for Motive, and drivers were not thrilled with the complicated mobile experience.
Installing the fleet management system was really difficult too.
“It ended up being a big expense, and getting the system into the trucks was a huge undertaking. It wasn’t like Motive, where you just plug it in. We had to tear the whole dash [in our trucks] apart.”
Conner and his team actively began researching other fleet management solutions and decided to trial Motive and Samsara.
When trialing Samsara and Motive, Conner’s drivers liked how easy it was to use Motive. In areas where both providers had connectivity, Conner said that some of his fleet managers experienced Samsara’s connection cutting out. But with Motive, they did not.
Conner decided Motive was a better match for his business needs.
A few of Conner’s safety managers and drivers had also used Motive’s free app in the past and expressed their positive experience. Conner says, “[The safety managers] were adamant that we use Motive. They said it was easier and more convenient for our drivers. And I’ve been really happy since we’ve switched over.” He added, “Overall, I haven’t heard a complaint from a driver in like six months.”
After switching to Motive and installing the Smart Dashcam in a number of his trucks, CLI saw an immediate return on investment after experiencing two driver exonerations.
The first exoneration was a heart-stopping, multi-vehicle collision that could’ve caused serious injuries, lawsuits, and a whole lot of time ended favorably for CLI, thanks to the video footage. “A passenger vehicle swerved into our driver’s lane to avoid rear-ending the car in front of him. Our driver hit him, and the car spun around, but thankfully, no one was injured, and the impact wasn’t too severe.”
The aftermath of the incident led to both parties claiming innocence and blaming everyone else, including the driver at CLI. “The other people were trying to say that we hit them and started the chain of collisions.”
Following the incident, Conner watched the footage and was floored when he noticed a child sitting in the passenger’s vehicle. “I watched the video in slow motion and saw a child sitting in the back seat. I even saw the expression on the child’s face during the impact. The video saved us because if that child had been injured, they would’ve gone after us.”
Conner explained that he sent the video footage to the insurance company. CLI got its truck fixed, and it was business as usual.
The second exoneration didn’t prove to be as dramatic as the first, but the dash cam still proved its value. Conner says his driver “was going about two miles an hour when the collision occurred.”
The person in the passenger car, however, had a different story. He said the collision was high impact and claimed whiplash injuries. Motive’s GPS tracking proved the driver’s exact speed, and the Smart Dashcam provided the video footage. After the video was submitted to the insurance companies, Conner said it was an easy judgment and “didn’t go anywhere.” Another case closed.
Conner knows how beneficial the Smart Dashcams have been for his business and plans to install them in all of his trucks.
“The cameras have paid for themselves with the first collision. The videos saved us.”
CLI Safety Manager, Susan Rockey is also thrilled with Motive’s customer support. “The whole time we worked with our [previous fleet management provider], we never got this kind of conversation, support or anything else. So, I love Motive’s support!”
Check out the smart dash cam that gave Conner Logistics saw instant ROI.
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