3 reasons why customers choose Motive

Apart from numerous fleet management features and affordable pricing packages, excellent customer service and ease of use are also important reasons why over 60,000 carriers choose Motive.

Motive is a leading fleet management software provider. More than 1 million registered drivers and 60,000 carriers use the Motive fleet management solution and trust us for their compliance, regulatory, and fleet management needs.

Let’s take a more in-depth look at what makes Motive the best fleet management solution.

Here are 3 reasons why customers choose Motive.

1. Ease of use

Your success with any technology is predicated on your team’s ability to use it. If it’s not intuitive or requires extensive training, you will have headaches down the road. This is especially true when it comes to fleet management software and electronic logging devices.

The trucking industry is evolving. We realize that many drivers and fleet managers are struggling to keep up with the changes. That’s why we have made Motive the easiest-to-use fleet management solution in the market.

With a clean and simple interface, a robust system of useful fleet management features, and an easy-to-use reporting system, Motive offers the best user experience.

See what Tom Lioi, IT Director at ARL Transport, has to say about the ease of use of the Motive ELD.

“Ben Bonasso and I found it critical to deliver to our drivers from both the log compliance standpoint and the tech standpoint. The ease-of-use of Motive really simplified the training of our drivers on both aspects.”

And here’s what Rick Roache, Safety & Compliance Manager, at DDI Transportation Inc. has to say about his fantastic experience with Motive.

“Motive is easy to implement, easy to use, and has made something that we thought would be difficult, simple and pleasant.”

2. Customer support

For many people, there is still a lot to learn about electronic logging devices and fleet management software. The full potential is also untapped.

To stay compliant and competitive, you need an active support system that is readily available to assist you and answer any questions you may have.

Motive’s customer support is the best in the business. We are available 24/7. With Motive, you know you will have instant access to an expert customer support team, instead of waiting for hours before someone responds and resolves the problem you’re facing.

Here’s what Matt Myers, Fleet Supervisor at CSX Intermodal, has to say about Motives support.

“Motive has great customer service, is very user-friendly, and is easy to pick up and run with.”

He added:

“With Motive, I get through to a person right away. Our drivers have also been impressed with the support. If they have a question, they get an answer within five minutes.”

Holly and Joe Mrazik, the married couple who has been driving for 15 years, were previously using Omnitracs. They were facing several issues with the device, so they switched to Motive and immediately noticed the difference in the response time and quality of customer support.

They said:

“The best thing about it has been the great support, though. We are so used to being put on hold for thirty to forty minutes when trying to get support in the past. So we were amazed by how quickly we got to talk to a person who actually knew what they were talking about. We love the customer support.”

Many fleet management solution providers don’t focus on customer support nor do they provide a prompt response.

Compare it with Motive, and you’ll see the difference. For more information, take an in-depth look at Motive’s customer service.

3. Thousands of 5-star reviews

Today’s products and services are vetted through positive and negative reviews, and we rely heavily on others for recommendations. Motive’s app has 17,000 5-star reviews on the Google Play Store and Apple iTunes.

Here’s what our customers have to say about Motive.

ELDratings.com also recommends Motive with a 9.0 score.

You can also see positive reviews all over the internet—social media websites, forums, and trucking groups.