As of today (February 16, 2019), over 26,000 drivers use the Motive (formerly KeepTruckin) App, even if their company is using another ELD and fleet management solution. Ease-of-use, intuitiveness, and excellent customer service are the primary reasons for that.
The Motive Driver app is the most popular Electronic Logbook App on Google Play Store and Apple iTunes. When we looked into our database, we found that 26,570 drivers use the Motive App even though their trucking company uses another ELD solution.
When fleet managers find out about this, they often contact us and ask why their drivers are using the Motive App without their permission.
We believe it offers an opportunity to fleet managers to see things from their drivers’ perspective and look into the possibility that their ELD solution may not be intuitive and driver friendly. Knowing the reasons why a driver is using a third-party e-log app may provide some valuable insights.
Here are four reasons so many drivers use the Motive Electronic Logbook App even if they use another ELD solution.
1. Ease of use
Commercial drivers used paper logs for most of their careers. For many drivers, the sudden shift to ELDs, fleet management software, and e-log mobile applications may not be the easiest one.
This is why an app’s ease of use is of paramount importance for most drivers.
The Motive Electronic Logbook App is especially popular for its intuitiveness and driver friendliness. This is evident in our app store ratings of 4.8 with over 20,000 reviews.
Over 550,000 drivers love and use the Motive App because they find it easy-to-use, uncomplicated, and driver friendly. Here is what Jason Carr, a professional long-haul truck driver, says about Motive:
“Just keep on doing what y’all are doin’. You make it easy for me to log my hours.”
The Motive fleet management solution is also regarded as one of the easiest and most intuitive platforms on the market. According to an independent study, Motive’s intuitive interface and clean design increase productivity by up to 50%. Drivers and fleet managers can complete IFTA reporting and DVIRs 20% to 50% faster than other fleet management solutions.
This saves up to $30,000 in administrative time.
2. An intuitive hours-of-service clock
The Motive Electronic Logbook App also has an intuitive hours-of-service clock that shows drivers exactly how much time they have left in their shift and cycle. This helps them plan their trips accordingly.
The Motive App shows four clocks that automatically calculate:
- The time left until you need to take the 30-minute break
- The time left until your driving limit is reached
- The time left until your shift ends
- The time left in your 60- or 70-hour cycle
This bird’s eye view enables drivers to stay on top of their Hours of Service and remain compliant.
3. Excellent 24/7 customer support
Our excellent customer support is one of the biggest reasons why drivers use the Motive App. They know they can rely on us.
Over 200 support reps are available round the clock 365 days of the year. They’ve available over phone, email, and chat to answer any questions and help resolve problems drivers face on the road. In 2018, we had a 96% phone pick-up rate and a 92% customer satisfaction rate.
Unfortunately, there are plenty of ELD providers who do not take customer support seriously. For customers, it can cause ELD compliance problems. We recently conducted a survey in which 64% of respondents reported that they are dissatisfied with their current ELD provider’s customer service. In comparison, 84% of Motive customers said they’re very happy with Motive’s customer service.
After being frustrated with the poor customer support of other ELD companies, Israel Lopez, an owner-operator, tried Motive and appreciated the simplicity it offered. He then decided to switch to Motive for all his trucks.
Talking about the poor customer service he received at other companies, Israel said, “If you keep me waiting on the phone for 30 minutes, that’s 30 minutes I could’ve been driving down the road.”
To learn more about Motive’s customer support and why our customers love it, read An in-depth look at Motive’s excellent customer service.
4. Peace of mind
As you may have found by now, not all ELDs work as advertised. Sometimes, some electronic logging devices are just not compliant, despite being listed in the FMCSA’s list of self-certified ELDs. Other times, they fail and crash due to a bug.
Drivers may prefer to have a backup application to record their Hours of Service and have some peace of mind. This is where the Motive App comes in.
It’s free to download and easy to set up, which is another reason why thousands of drivers use the Motive App despite using another company’s ELD solution.
Try the Motive App today
If you have any questions about the Motive App, call (844) 257 6396.