Motive AI Dashcam Plus: Installation & support.
Get your AI Dashcam Plus up and running in just a few minutes.
Step-by-step guide.
01
Get fleet admin credentials
If you’re managing the entire AI Dashcam Plus installation process, you’ll need to be set up as a fleet admin in your company’s Motive Dashboard. A fleet admin can help you get these credentials.
Note: If you are simply installing an AI Dashcam Plus on behalf of a company, please skip to Step 4. A designated fleet admin at the company will need to handle Steps 2 through 3.
02
Add a vehicle
Once you’ve logged into the Motive Dashboard, go to the Admin section to add a new vehicle.
03
Assign the device to vehicle
Assign the AI Dashcam Plus to the vehicle.
04
Connect the AI Dashcam Plus
Plug the provided cable into your vehicle’s diagnostic port. Connect the AI Dashcam Plus through the vehicle adapter.
05
Start your engine
Once the right-side LED turns solid blue, your AI Dashcam Plus is powered on and connected!
06
Test the mounting location
Select the best place to position your camera, then test it using the Fleet App.
07
Mount your AI Dashcam Plus
Firmly attach and secure your camera.
Helpful documents
Understanding the LEDs.
The Motive AI Dashcam Plus comes equipped with an LED and speaker to alert you of its connection status. When the AI Dashcam Plus detects unsafe driving behavior, it automatically notifies drivers with visual and audio feedback. Learn more
Visual alerts
Audio alerts
Cable-specific installations.
9-pin J-1939 Y
VCBL-Y-1939
Universal OBD-II Y-cable
VCBL-Y-OBD2
RP-1226 cable for HDVs
VCBL-Y-1226
Quick Capture
Drivers can push the button on the camera to instantly record and share video directly with their safety team.
Innovative safety features.
Event customization
Customize the safety experience based on your program’s needs. Choose which events to detect and set thresholds for each.
Driver App coaching
Drivers can track their Safety Scores and weekly progress, and review training videos that identify behaviors impacting their performance.
Custom Safety Score
The Safety Score evaluates driver performance over time, giving you an accurate measurement of driver risk across 15+ unsafe and positive driving behaviors.
Video recall
Access additional context for events, with recall of up to 60 minutes of timelapse video in a single request.
Troubleshooting
My dash cam videos are pending or not uploading.
If your AI Dashcam Plus videos are pending or not uploading, check if the AI Dashcam Plus alert button LED is blue. If not, turn the engine on and wait for 5 minutes to get the requested videos…
How do I factory reset the AI Dashcam Plus?
Locate the pinhole located below the AI Dashcam Plus device. Press and hold the alert button. Press the pinhole for approximately 5 seconds using a paperclip…
How do I reboot the AI Dashcam Plus?
AI Dashcam Plus has a pinhole on the device. Press and hold the pin for about 10 seconds until you see a flashing green for the device to reboot…
Learn more about Motive.
The Motive AI Omnicam: Side and rear vehicle coverage.
Pair the AI Dashcam Plus with the AI Omnicam to get 360-visibility around your vehicle.
Need additional help?
Call us at 1-855-434-3564 or email us at support@gomotive.com.